The player from India deposited INR 2,019 via a UPI transaction but this amount is still missing from the casino account. The casino's processor cannot locate the transaction. We rejected the complaint because the player didn't respond to our messages and questions.
Villento Casino - Player's deposit is not reflecting in the account.
Amount: 2,019 INR
Villento Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Deposit amount of INR 2019 via UPI transaction number 321779769614, Sat. 05 Aug. 2023, 21:38 IST is missing still. They said our processor could not find such transaction.
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1 year ago
Dear sky58,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Could you please advise if you forwarded your payment receipt to petronela.k@casino.guru already? I haven't received anything yet. Thank you.
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1 year ago
Dear sky58,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
