The player from Germany had deposited money twice on Vikingspin.com but the money had not been credited to his casino account. Despite having provided proof of transactions, he had received no response from the casino's support. We had recommended that he contacted his payment provider for further investigation, as the casino usually could not intervene in such cases. However, the player had not responded to our messages within the extended time frame, resulting in us having to reject his complaint due to lack of further information.
VikingSpin Casino - Player's deposits are not credited to the account.
Amount: €50
VikingSpin Casino
Safety Index:LowSafety Index
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4.9
VikingSpin Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
10 months ago
Translation
Hello,
I registered at Vikingspin.com Casino via an Incentive Offer. It was supposed to give me a bonus of 78.00 € for a deposit of 25 USD.
The registration process went smoothly, and my account was confirmed via email. Afterwards, I made a deposit of 25 USD via credit card. However, it was not credited to my account.
As can be seen in the attached document, the amount was deducted from the credit card.
A few hours later, I made a second deposit of 25 USD via MiFinity. This deposit was also not credited to my account and the amount was deducted from my MiFinity account.
A written confirmation of the transfer from MiFinity can also be found in the attached document.
I sent an email with proofs to the support (support@vikingspin.com) immediately after each of the two deposits. However, I have received no response so far and there is no live support available.
Perhaps the Casino, which claims to have a Curacao license, might respond to a complaint filed by you.
If you have any questions, I am readily available, and I thank you in advance for your efforts!
Best regards,
PaulSeb
Automatic translation:
Public
Public
10 months ago
Dear PaulSeb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
