The player tried to open an account, but he cannot finish registration. He always gets a message that players from his country are not accepted. This complaint has been resolved.
The player tried to open an account, but he cannot finish registration. He always gets a message that players from his country are not accepted. This complaint has been resolved.
The player tried to open an account, but he cannot finish registration. He always gets a message that players from his country are not accepted. This complaint has been resolved.
I live in the UK and it won't let me sign up because I live in the UK
I live in the UK and it won't let me sign up because I live in the UK
Dear Ian,
Thank you very much for submitting your complaint through our website. We are sorry to hear about the problem with your registration. We tried to open an account from UK, and we received the same message as you did. We contacted their live chat, but we could not move further with your problem, because players from UK should be accepted. Did you use VPN? Please be informed that using VPN can lead to problems like this.
The live chat suggested to try to delete the cookies or to use a different email address to register, if possible. In case this does not work, please send the same screenshot and the proof of your IP Address to Supportcenter@aspireglobal.com and Care@VikingSlots.comwith the description of your problem and let us know how you did.
Best regards,
Kristina
Dear Ian,
Thank you very much for submitting your complaint through our website. We are sorry to hear about the problem with your registration. We tried to open an account from UK, and we received the same message as you did. We contacted their live chat, but we could not move further with your problem, because players from UK should be accepted. Did you use VPN? Please be informed that using VPN can lead to problems like this.
The live chat suggested to try to delete the cookies or to use a different email address to register, if possible. In case this does not work, please send the same screenshot and the proof of your IP Address to Supportcenter@aspireglobal.com and Care@VikingSlots.comwith the description of your problem and let us know how you did.
Best regards,
Kristina
Dear Ian,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Kristina
Dear Ian,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Kristina
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