HomeComplaintsViking Slots Casino - Player is not able to open an account.

Viking Slots Casino - Player is not able to open an account.

Amount: ??

Viking Slots Casino
Submitted: 11 Oct 2019 | Resolved : 28 Oct 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

The player tried to open an account, but he cannot finish registration. He always gets a message that players from his country are not accepted. This complaint has been resolved.

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I live in the UK and it won't let me sign up because I live in the UK 

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Dear Ian,

Thank you very much for submitting your complaint through our website. We are sorry to hear about the problem with your registration. We tried to open an account from UK, and we received the same message as you did. We contacted their live chat, but we could not move further with your problem, because players from UK should be accepted. Did you use VPN? Please be informed that using VPN can lead to problems like this.

The live chat suggested to try to delete the cookies or to use a different email address to register, if possible. In case this does not work, please send the same screenshot and the proof of your IP Address to Supportcenter@aspireglobal.com and Care@VikingSlots.comwith the description of your problem and let us know how you did. 

Best regards, 

Kristina

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Dear Ian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

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Sorry I'm not that bothered about signing up with a VPN . I just wanted to let you guys know. Thanks for trying for me 

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