Videoslots Casino ES - The player's withdrawal is delayed.

After obtaining benefits and withdrawing them, I've been waiting for them for more than two weeks and they don't even answer my emails anymore, it looks like a scam

Hello Batmpr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Videoslots Casino ES. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Verified, real money, no bonuses, don't make excuses and send the money to my account please

Hello Batmpr,

Since when exactly is your account fully verified?

I hope it is clear that we are not the casino and we need more information in order to help you resolve your issue.

Good morning, the account is verified by you and according to the last conversation two weeks ago you are excusing yourself in the payment provider

Hello Batmpr,

Again - We are not Videoslots Casino - we are Casino.guru and you submitted a complaint on our site against Videoslots Casino.

As it has been over 2 weeks, I will be forwarding your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Sorry, for the confusion, I already give it up for lost. Thanks for helping me on this.

As I told you, they themselves verified my account and according to them the withdrawal was approved but the money never arrived, I have spoken with my bank and nothing, and now they tell me that they are waiting for a response from the payment server

Hello Batmpr,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Videoslots Casino ES to join the conversation and participate in the resolution of this complaint.

Dear Videoslots Casino ES,

Can you please provide an update on the status of the player's withdrawal?

Thank you.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Batmpr,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas