VIDAVegas Casino - Player's withdrawal has been confiscated.

Hello, how are you? I've been depositing at this casino for 2 months, and my account is already verified. They give bonuses on Telegram every day. I won a bonus and managed to complete the rollover, so I requested a withdrawal. They withheld the withdrawal and didn't return the money to my account, even though it's a small amount. I don't think it's right for them to offer bonuses just to deceive users when they aren't going to pay.

Dear Caniggia2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino confiscated R$124 (dispute value)?
• Have you received any explanation from the casino regarding the confiscated winnings? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks for the support, they've made the deposit again with the correct amount now, everything is ok so far

Thank you for your reply, Caniggia2021. Do I understand correctly that the issue has been resolved?