The player struggles to withdraw her balance due ongoing verification. The complaint was resolved as the player received all of her pending withdrawals.
The player struggles to withdraw her balance due ongoing verification. The complaint was resolved as the player received all of her pending withdrawals.
The player struggles to withdraw her balance due ongoing verification. The complaint was resolved as the player received all of her pending withdrawals.
Good day,
I've been trying to withdraw my balance for a while. This is repeatedly rejected because allegedly documents were not uploaded. But these have been there for a long time and would already be accepted.
Guten Tag,
ich versuche seit einiger Zeit mein Guthaben auszahlen zu lassen. Dies wird immer wieder abgelehnt, weil angeblich Dokumente nicht hochgeladen wurden. Diese sind aber schon lange dort und würden auch schon akzeptiert.
Hello wollystrickliesel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello wollystrickliesel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello Nick,
as you can see from the screenshots, the documents for the veryification process are already approved.
Nevertheless, proof of income is required first, then the back of the credit card and then proof of address again.
All these documents are already available.
Yesterday I contacted LifeChat for the last time and today again 3 of the withdrawal requests split by Verde were rejected.
I hope this has been of some help to you.
Best regards
Marion L***
Hallo Nick,
wie Sie an den Screenshots sehen können, sind die Unterlagen für den Veryfizierungs-prozess bereits genehmigt.
Trotzdem werden einmal der Einkommens-nachweis, dann die Rückseite der Kreditkarte und wiederum dann der Adressnachweis verlangt.
Alle diese Unterlagen liegen bereits vor.
Gestern habe ich das letzte Mal den LifeChat kontaktiert und heute sind wieder 3 der von Verde aufgeteilten Auszahlungsaufträge abgelehnt worden.
Ich hoffe, Ihnen damit weitergeholfen zu haben.
Liebe Grüße
Marion L***
Hello wollystrickliesel
Congratulations on your win!
According to our records, there are no issues with your withdrawals. All of them get approved according to T&Cs of the Casino.
Kind regards
Hello wollystrickliesel
Congratulations on your win!
According to our records, there are no issues with your withdrawals. All of them get approved according to T&Cs of the Casino.
Kind regards
As you can see from the screenshots, my withdrawal requests keep getting rejected. Therefore, when I ask LifeChat, I am always answered with allegedly missing documents
Wie Sie an den Screenshots sehen können, werden meine Auszahlungsaufträge immer wieder abgelehnt. Wenn ich deshalb beim LifeChat nachfrage, wird mir immer mit angeblich fehlender Unterlagen geantwortet
Good day,
I would like to inform you that I have now received a part (1400.00 €) paid out.
Many thanks for your help
Marion L***
Guten Tag,
ich möchte Ihnen mitteilen, dass ich mittlerweile einen Teil (1400,- € ) ausbezahlt bekommen habe.
Vielen Dank für Ihre Hilfe
Marion L***
Hello wollystrickliesel,
How much more is still pending? Do you wish to close the complaint as resolved or want to keep it open until you receive the current pending withdrawals?
Hello wollystrickliesel,
How much more is still pending? Do you wish to close the complaint as resolved or want to keep it open until you receive the current pending withdrawals?
Hello,
€1,600 is still outstanding. €1,200 of this is in progress. Verde Casino has marked my account as balanced, but I'm still missing €400. I wrote to the service again - answer: everything is correct
Hallo,
es stehen noch 1.600,- € aus. Davon sind 1.200,- € in Bearbeitung. Verde Casino hat mein Konto damit als ausgeglichen gekennzeichnet, allerdings fehlen mir dann immernoch 400,- €. Ich habe den Service deshalb nochmal angeschrieben - Antwort: ist alles richtig
Good day,
I found the mistake:
the payout at the bottom of page 1 and the payout at the top of page two in the payment history have the same transaction ID, so they are listed twice as a payout.
I haven't written to the service yet because I always get the same answer.
Best regards
Guten Tag,
ich habe den Fehler gefunden:
die Auszahlung an unterster Stelle der Seite 1 und die Auszahlung an oberster Stelle auf Seite zwei in der Zahlunghistorie haben die gleiche Transaktions-ID, sind also doppelt als Auszahlung angegeben.
Das habe ich dem Service noch nicht geschrieben, da ich ja doch immer die gleiche Antwort bekomme.
Liebe Grüße
Hello all,
Just an update, the player currently has 3 transactions amounting 1200 eur that are being processed by the external payment provider. Since it's a bank transfer, it can take 7-10 working days to process the amount.
Kind regards
Hello all,
Just an update, the player currently has 3 transactions amounting 1200 eur that are being processed by the external payment provider. Since it's a bank transfer, it can take 7-10 working days to process the amount.
Kind regards
Thank you wollystrickliesel for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Thank you wollystrickliesel for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
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