The player from Italy had submitted all necessary documents to the casino, but had not received the payment. Upon investigation, we found that the casino had claimed the account was verified and all winnings had been paid out. We attempted to contact the player for further clarification, extending the complaint response time by 7 days. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
Verde Casino - Player's withdrawal is delayed.
Amount: €890
Verde Casino
Safety Index:Very highSafety Index
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9.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Hello, I have sent all the required documents but I haven't received payment.
Automatic translation:
Public
Public
10 months ago
Hello goldmetal67,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Hello
According to our records, the account was verified and all the winnings were paid out.
Kind regards
