The player from Germany was waiting for an account review when their account was suddenly blocked. It had 10,000€ in it at the time of blocking. The complaint was closed as the player stopped responding.
Verde Casino - Player’s account with 10k€ has been blocked.
Amount: €10,000
Verde Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I just got blocked
There were 10,000 € in there
I was waiting for a review
I tried to log in this morning but it didn't work, it says your account is blocked.
Automatic translation:
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1 year ago
Dear arberkrasniqi55,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Verde Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What reason did the casino give you when you contacted them? Did you have real money balance or bonus balance on your account? I will be waiting for your reply patiently.
Best regards,
Nick
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1 year ago
Translation
That was real money there was no bonus money
They said that because they opened a second account, we blocked their account
My wife played on one account and I played on the other account, but they were both in my name, they didn't have the same address, they were completely different addresses
I made the deposit once and there were no rules from the casino or anything like that. They simply kept the deposit. I once won €10,000 then they blocked my account.
Automatic translation:
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1 year ago
Dear arberkrasniqi55,
Creating multiple accounts is strictly against the casino rules and they had the right to void any winnings and block both of accounts. Unfortunately, there is nothing anybody could do as you breached the terms.
Is there anything else we could assist you with?
