The player from Romania reported that his account at Verde Casino was closed due to verification issues. Despite having provided the necessary documentation confirming his presence in Germany, the casino claimed that the account had never been blocked but was rather temporarily limited for investigation. They stated that he had voluntarily continued to play, which resulted in a loss of his balance. The player sought the return of his winnings amounting to 28,684 euros, asserting that he had been pressured into losing his funds. The Complaints Team concluded that the player's balance had been lost fairly and, therefore, rejected the complaint.
Verde Casino - Player’s account has been closed.
Amount: €28,684
Verde Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
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2 months ago
Translation
Hello, my name is Moglan Tu****l with the id number: 60934095 in the casino with the name: verde casino I have completed all the steps I had to take and show them proof that on the 22nd I am in Germany and I went to the receptionist of the restaurant where I work and he issued me this document after inspecting it, they told me how I can move from Germany to Romania and I told him I didn't move anywhere but I am a Romanian citizen as I also put on their website and I am in Germany with all the documents up to date with an employment contract and I only needed an invoice for my piece of land that I own in Romania to prove to them that I have the address in Romania and now I - they said that he also needs a document on the 23rd to show them that I was in Germany on the 23rd, please help me and open the account so that I can transfer my money to the account statement that I have left on their website
Edited by a Casino Guru admin
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2 months ago
Dear Mgdodo,
Thank you very much for submitting your complaint, and I’m truly sorry to hear about your issue with Verde Casino.
Before we proceed, I would appreciate if you could clarify a few points.
- Could you please confirm if your account was ever verified in the past?
- Also, since when have you been located in Germany?
- Lastly, have you ever used a VPN to access the casino?
From the screenshots you provided, it appears the casino flagged logins from both countries on the same day, which is why they are requesting further proof.
I look forward to your response and hope to resolve this issue for you soon.
Best regards,
Nick
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2 months ago
Translation
Hello, I am Moglan Tudorel L****, unfortunately one of these consultants told me that day that I can provide them with Romanian documents even if I am in Geran territory and another assistant because I have to put in the exact data where I am in order to confirm their address and unfortunately I confirmed the address from both sides and after all I was taken to the bottom of why I gave them both and I proved it because I was in Germany and with the work contract and I didn't use either a VPN as I explained to them, but many people complained about this casino because they didn't get their money, I had a balance of 29 thousand euros, now I have 0
Edited by a Casino Guru admin
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2 months ago
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Mr. Nick, my account has not been verified in the past but this time it was the first time I registered with you, I have been in Germany since 29.07.2024 with my work contract and registration in Germany and I have never used a VPN to access the casino
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2 months ago
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Unfortunately I don't have this money anymore in their casino because of the fraud they told me to delete all my account balance all I want is to sue them and claim back the amount I lost because of them , for deception and fraud
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2 months ago
Dear Mgdodo,
Would it be possible to forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
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2 months ago
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- I am waiting impatiently Mr. Nik to be able to recover the money that they told me that I will not have any chance with you, so that I can give up that money and not have any hope anymore I have 6 days since I kept begging them to open it for me because all the documents were filled out but they waited for my balance to reach 0 and told me that for better or for worse they would still delete the balance for unlocking the account is a scam front and I want all the money I had when I gave him to take it out and put it on my card to put exactly 28,684 euros on my account statement
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2 months ago
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When I entered this game room, I put my residence in Romania as it is on my bulletin board and the country where I am located is Germany with a valid contract, I gave them everything I could to prove to them that I didn't leave the country and it's still in vain only to call me to withdraw the balance, I arrived in Romania in December and I will also sue them for fraud and deception, ami put all the balance wins in jeopardy when I gave to withdraw all the money from the account it was not possible but when I put money in the casino, it was possible how I put it in, I wanted them to take out a large amount, I have nothing to do for them to put their face forward and arrange for all the money to be sent to my account exactly when I- I asked them to take it off, they didn't want to
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2 months ago
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They have now checked my account and I was right, my account had to be opened exactly during those 3 days that I kept asking them to put the money on my card so they told me that the balance will be deleted for its opening that I won't be able to have any money now that my balance is almost at 0 because of them because they cheated me to be able to open the account, I want all the money back that I had exactly when I asked 9 times for the money to be able to withdraw to the card
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2 months ago
Dear Nick
We'd like to shed some light upon the situation.
The player's account was never blocked. Temporary limits were applied for the period of Investigation.
The money was never deducted from the player's account, the player decided to keep on playing and lost.
Dear @Mgdodo
Please kinbdly let us know if you suffer from gambling addiction. Can you control the game or you'd like to apply for a limit/self-exclusion?
Kind regards
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2 months ago
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Yes, let me shed some light on you in case you let the operators lie to me that I don't tell them I'm getting money because the account will be blocked and that's how it was, you blocked my act in the Rule. and you put me a condition because if I want my account to be opened I have to abandon all the profit I had why do you like to lie I have all the screenshots and I can show them I made 10 complaints to your departmental . Please email us at your 10th or 20th century email address and send us your information to get a contract
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2 months ago
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I am not addicted to gambling in Romania, I was represented by casino 888.ro and I know very well how to keep my common sense and the patience that you trampled on my feet and I am very convinced because I know when to take risks for huge wins do you have proof of the blocked account with your esteemed operator who drew my attention to the account, after I had that big win you blocked my account on the spot because I wanted to withdraw but without any care now why you opened it for me the account because you noticed because my money from the account or gone because of you the lies you tell to lose all the money, you could accept all those transactions and it didn't get here anymore, I'm not interested return my money on the date eminent, I prayed crying to all the operators to give me a sign that you can open my account but no verification everything is a pile 
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2 months ago
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Dear Casino Verde, in Romania I was an assistant at a casino 888.ro and I was assigned to play slots and I know a lot of rules and guides to win large amounts of your money if you don't owe me the money on which I have deservedly earned I will sue you for fraud and deception why couldn't you tell your operators to tell me because the account will have to wait a while for it to open but no. You came and bad mouthed the address I'm telling you because the account will be blocked and money will be debited that after you come here and say because I played all the money so you could lose it's not like that, let's go back a few days and look at the email from how many operators you received email from how can you give me all my money I had days when I didn't have anything to eat and days when I couldn't speak because of this I was super good without worrying but you made me in such a way that I don't I still trust you, I'll tell you and I'm asking you once again to transfer the money I asked you to so I can transfer it to my revolut account, let's not complicate things more than necessary, I'm a regular player and it's not my first complaint for this casino it's money won in the end, find something to be in my place, would you like to be in what situation someone brings lime so that you can't take that money knowing that you won it, do it that way and load the account as it was exactly from the date I prayed for the transfer of 28 thousand euros
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2 months ago
Dear Mgdodo
Thank you for your message. We would like to clarify a few points regarding your concerns. At no point were you pressured to continue playing, as all gambling decisions are made at the player’s discretion. We have robust responsible gambling tools, such as deposit and session limits, in place to help manage play and encourage safe gambling behavior. Based on your feedback and comments, it appears there may be signs of potential gambling-related issues, and, in line with our commitment to responsible gambling, we will be closing your account to protect your well-being. Additionally, your statement that you "know rules and guides to win large amounts" raises concerns about attempts to use unauthorized strategies, which would be a violation of our terms. We advise that no further action will be taken until this situation is fully reviewed. Thank you for your understanding.
Kind regards
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2 months ago
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I see exactly what appropriate behavior you have with players in this casino, you throw them like some socks, there is no need to close my account because you are breaking the rules, not me, Mr. Nick, you take over this behavior please and analyze the given situation
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2 months ago
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Dear Green casino here we are not in Cyprus to adopt regulations on the back of other associations with other really real casinos exactly what I said earlier you opened my account and now please close it because that's what your muscles want because they know the rules of the game and everyone takes risks with his money, which he has in his pocket and I lose, does not come to you and I tell you to be clear, close any account!! And period
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2 months ago
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- Mr. Nick, please evaluate this case and if necessary take the diploma of merit from these pranksters, they have previously done this procedure countless times to other players at this casino, I leave you a link in the description below to give your opinion, they have now permanently closed my account as I see and deleted the emails they sent me, this is the link how people are complaining about pity because they put money in they were approved to play and withdraw money and at the end of withdrawal it blocks their account https://www.askgamblers.com/de/online-casinos/test/verde-casino
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2 months ago
Dear Mgdodo,
Thank you for reaching out. Please understand that choosing to play and subsequently losing your balance was entirely your decision, and no one was compelled to do so. Your account was temporarily blocked for standard verification checks, a common practice in many online casinos during routine reviews.
Regrettably, as your balance was lost fairly, there is nothing further we can do regarding this matter. If there is anything else we can assist you with, please let us know. Otherwise, we will proceed with closing the complaint.
Kind regards,
Nick
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2 months ago
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h If I had the balance I had before, unfortunately they kept deleting it, they are a bunch of thieves who scare people into putting money into their bonuses after threatening them, so they threaten that their money will be debited, I was also threatened with the closure the account if I don't accept that money to be deleted from the account and they deleted all the e-mails sent to me by them all, congratulations because you are on their side thank you case closed thieves rule the world and the people who put money in them be stolen out of pocket congratulations
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2 months ago
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Exactly what I told you, I had the 28 thousand euros, my account was still debited, tell me also for what purpose they blocked my account and took the last money from it, why did I have the 28 thousands of euros was still here, forget the proof, talk to them and tell them to give me back the money they took from me today and to open my account back
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