The player from Romania reported that his account at Verde Casino was closed due to verification issues. Despite having provided the necessary documentation confirming his presence in Germany, the casino claimed that the account had never been blocked but was rather temporarily limited for investigation. They stated that he had voluntarily continued to play, which resulted in a loss of his balance. The player sought the return of his winnings amounting to 28,684 euros, asserting that he had been pressured into losing his funds. The Complaints Team concluded that the player's balance had been lost fairly and, therefore, rejected the complaint.