Verde Casino - Player's account blocked after depositing more funds.

Account fully verified, after a few withdrawals. Then when they gave the impression of credibility deposited more funds, when trying to withdraw more funds, delays followed by blocking the account without the ability to log in. In chat they invoke counter events for bonus on sports events, just all funds came from real funds, nothing from bonuses. I was still able to log in today, I even got bonus offers in my mailbox. No information about the account being blocked, I only found out after writing to chat.

Dear Wilhamek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?
• When did you make the last successful withdrawal?
• Do I understand correctly that you didn't activate any bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

The most turnover I did was slots, however I like bettong huge amounts on sports - the all time bets were like 5-7 lifetime at this account. The last sucessful withdrawal took place 6th march. Within the time of last withdrawal and block I didn't take any sports bonuses and they invoke violation of sports bonus terms. I did take one sport bonus (welcome bonus), sucessfully wagered it but then lost all the income at slots. After that I was taking only casino bonuses, but did not wager it succesfull once.

If you need I am here for your next questions 😉

Thanks,

Karol

Hello Wilhamek

You may now access your account.

Once the money is withdrawn - your account will be permanently blocked.

Regards

Withdrawal requests are created. Please process it and block the account.

Regards

Hello everyone,

Thank you both for your replies.

Wilhamek, I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I confirm my withdrawals were succesfull, thank you very much 🙏🫡❤️

Dear Wilhamek,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru