HomeComplaintsVerde Casino - Player complains about unspecified issues.

Verde Casino - Player complains about unspecified issues.

Amount: ??

Verde Casino
Safety Index:Very high
Submitted: 20 Jan 2023 | Case closed : 27 Jan 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player from Austria is experiencing some issues. The player decided she was no longer interested in resolving this complaint, therefore we closed it.

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1 year ago

I paid every day. does not give results. he lies about the bonus. 140% advertise 100% give. 70- 100 -300 euros a day, he didn't give anything for 40 days. disgusting.

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1 year ago

Dear Godie1981,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 year ago
Translation

I want to block myself because I have "addiction" but don't do the casino. Say I need to send document etc.

Automatic translation:
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1 year ago

Thank you for your reply, Godie1981. Well, it seems your second message has nothing to do with the first one. Do I understand correctly that you want to focus on closing your account? Have you already sent an official self-exclusion request to the casino? Have you already provided the required documents?

Lastly, could you please clarify the dispute value (€19,811,116)?

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1 year ago

?

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1 year ago
Translation

no I want to deposit 70 or 100 or 300€ per day. And no winning.

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1 year ago
Translation

I wrote that I pay daily. Minimum €70, maximum €300.

3 weeks or more. I didn't win. There is no dispute! to block my garden but it asks for documents for the blocker.

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1 year ago

I'm giving you one last chance to clearly state what help you need from us before I reject this complaint.

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1 year ago
Translation

I write courage uberzetzer. Maybe write schlekt uberzetzer! Can't correct

Automatic translation:
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1 year ago
Translation

there is no disputed amount. I wrote with a translator that I had paid at least €70 and at most €300 for several days and had no profit. I asked the casino to block it but they didn't because they asked for documents. there is no disputed amount.

Automatic translation:
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1 year ago

Asking for documents before the casino block you is part of a standard procedure. The casino is just making sure the right person is asking for the account closure. I can only recommend that you follow the casino's instructions and send all the required documents as soon as possible. Thank you for your understanding.

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1 year ago

We’ve rejected this complaint as per the player’s explicit request via email. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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1 year ago
Translation

OK. Please delete these. I don't have anymore

interesting this topic. How can delete this?

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