The player from Austria is experiencing some issues. The player decided she was no longer interested in resolving this complaint, therefore we closed it.
Verde Casino - Player complains about unspecified issues.
Amount: ??
Verde Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Verde Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I paid every day. does not give results. he lies about the bonus. 140% advertise 100% give. 70- 100 -300 euros a day, he didn't give anything for 40 days. disgusting.
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Public
2 years ago
Dear Godie1981,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I want to block myself because I have "addiction" but don't do the casino. Say I need to send document etc.
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Godie1981. Well, it seems your second message has nothing to do with the first one. Do I understand correctly that you want to focus on closing your account? Have you already sent an official self-exclusion request to the casino? Have you already provided the required documents?
Lastly, could you please clarify the dispute value (€19,811,116)?
Public
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2 years ago
Translation
no I want to deposit 70 or 100 or 300€ per day. And no winning.
Edited
Automatic translation:
Public
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2 years ago
Translation
I wrote that I pay daily. Minimum €70, maximum €300.
3 weeks or more. I didn't win. There is no dispute! to block my garden but it asks for documents for the blocker.
Edited
Automatic translation:
Public
Public
2 years ago
I'm giving you one last chance to clearly state what help you need from us before I reject this complaint.
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2 years ago
Translation
I write courage uberzetzer. Maybe write schlekt uberzetzer! Can't correct
Automatic translation:
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2 years ago
Translation
there is no disputed amount. I wrote with a translator that I had paid at least €70 and at most €300 for several days and had no profit. I asked the casino to block it but they didn't because they asked for documents. there is no disputed amount.
Automatic translation:
Public
Public
2 years ago
Asking for documents before the casino block you is part of a standard procedure. The casino is just making sure the right person is asking for the account closure. I can only recommend that you follow the casino's instructions and send all the required documents as soon as possible. Thank you for your understanding.
