Vera&John Casino JP - Player’s withdrawal at Vera & John Casino has been delayed.

On 2024/7/30, I submitted a withdrawal request for $1864.48 at Vera & John Casino, which was immediately approved. However, as of 2024/8/6, the funds have not been received.

Typically, the funds are deposited in my bank account within one day. As more than two days passed without receiving the money, I repeatedly contacted customer support, but they did not address my concerns. As I feared, the payment was not made even after the due date.

On 2024/8/4, I received an email stating that payment was delayed and that I should wait an additional three business days.

I believe Vera & John Casino is trying to shift responsibility to the payment processor to avoid making the payment.

Moreover, I suspect the "payment processor" excuse is a lie, and that Vera & John Casino is simply experiencing a cash shortage.

While they are quick to enforce severe penalties and confiscate funds for any user violations, Vera & John Casino blatantly disregards its own favorable terms and conditions.

This casino operates in an incredibly dubious and unethical manner.

I urgently request immediate payment.

Hello CrazyGyanchu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vera&John Casino JP. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please let me know if your account has already been verified and if so, when exactly has it been verified?

▶What does it mean that my account has been verified? The review was completed as of July 30th and I received an email.

Did you save your winnings in real money or did you use bonuses?

▶This is real money, no bonuses are used.

When was the last time you spoke to a casino and what was the content of that conversation?

▶As you can see from the image of the first email I sent, it was just a one-sided email stating that there would be a delay.

I send emails multiple times a day, but they are ignored. When I receive a reply, it's always the same incomprehensible standard text.

We recommend waiting at least 14 days for your withdrawal to be processed, especially if it's your first request.

▶It has already been three years since I signed up with this casino, and tens of thousands of dollars of my funds have been stolen by this casino.

In the past, withdrawals were made within 24 hours to 2 days, but this time not only did they not pay, they ignored me, which makes this casino malicious.

Hello CrazyGyanchu,

No matter the condition, we always do recommend 14 days for any kind of withdrawal. Please let us know in case it would take longer.

What should I do if the 14 days have passed?

I would appreciate it if you could let me know about the contents.

Thank you very much.

Hello CrazyGyanchu,

As stated above, let us know if it would take longer. Until then, I can only recommend to wait.

Dear CrazyGyanchu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.