Vera&John Casino JP - Player accused of collusion seeks evidence or apology.

This casino has warned me that I have engaged in collusion with other users, but I have no recollection of doing so.

I have asked them to provide evidence, but they will not provide any evidence.

I would like the casino to provide evidence, and if it does not exist, I would like a proper apology.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

• Were any of your winnings confiscated based on this allegation?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

There is no possibility that anyone I know has opened an account.

The casino warned me and told me that if I repeatedly conspired with them they would ban me from using electronic money.

Hi andandjonnyx,

• Were any of your winnings confiscated based on this allegation?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you.

I believe I mentioned that in my previous response.

Please check if you see the word 'confiscated' in one of your previous answers.

It should not be written anywhere.

Of course, since the casino claims to have conspired with the user without proof, a sudden confiscation is possible in the future.

They also say they will disable deposit and withdrawal services, so if they do that with a balance in place, it will effectively be a forfeit.

Hi andandjonnyx,

If the casino did not withhold any winnings, there is limited action we can take. Please understand that we will not pursue this complaint seeking an apology from the casino. At this time, my advice is to refrain from further engagement with this particular casino. When selecting a new gambling establishment, it's advisable to avoid using a VPN (if you have used one before), as this may inadvertently connect your account with different users and could trigger alerts from casinos in the future.

I wish I could offer more assistance. I regret that we were unable to help you resolve this case, but please feel free to reach out if you encounter any issues with other casinos in the future. For the reasons mentioned above, I must now reject this complaint. Thank you for your understanding.

Petronela

Casino.Guru