Vemapostar Casino - Player's cashout option is restricted.

I'd like to give you my opinion on this casino, which I rate 0.

My situation is related to bets, where until a while ago the casino seemed to be working properly, and since I managed to reload a bonus I managed to withdraw 100€ from that house, now for almost a month I have noticed that all the bets I make even before the games start there is no cashout for me, I have already made complaints to support, I have already made complaints via email as they asked me to expose this via email, and now whenever I go to the chat to ask they tell me that this function is rarely available, where I notice that I see friends of mine with it activated, and last weekend I noticed that they are trying to screw me in this house, because I made a bet and I never saw the cashout activated, and I asked a friend of mine to make the same bet and I notice that he got this function active and I didn't, so I don't recommend this casino to anyone, either in a weak casino, or in a weak one for sports betting, and also with a support that a person asks one thing they pretend to be misunderstood and answer something else that doesn't correspond to what we asked.

So here I leave my experience as a player who has 20 years of experience in online houses where I see that they are doing everything to call me and I come to leave this complaint so that all players are aware of this casino. Thank you

Dear Rafael365,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Which games did you play? What "function" are you talking about? Can you post some screenshots here in this thread?

I will be patiently waiting for your reply.

Best regards,

Kristina

I know I have rules to abide by in the casinos, but the casino also has rules to abide by and they run away from them, this is called cheating the players and for me I consider it a way of making it easier for a player,

It's not about the 10€ or 20€ but if we have to be fair they have to be fair too, thank you.

Thank you for your reply, Rafael365. Do I understand correctly that you experience this issue with sports bet results?

Yes I have and I still have, talking to support, talking via email it's all the same, they say it's already solved and just yesterday it remained the same. I made a post in the afternoon for the night and I still don't have the cashout option and I noticed that my friend made the same post with the same teams and the same amount bet and his had the cashout and I never saw it, so the problem is with me, they are trying to fool me with lies where I see the truth in my friends.

Thank you for the clarification.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to close your complaint.

Thank you very much for your understanding.

Best regards,

Kristina