Velobet Casino - Player's inability to close account leads to financial loss.

Hi

I have asked velobet to close my account I have stated in the email that I have gambling issues i clicked on get support automaticly it transferred me to email app. They have failed to close my account making me deposit and play more .... after I lost huge amount of money I have emailed them again to self exclusion but still failed to close my account on 26th of Feb I have received payday and today I'm left with no money on bills as I have wasted all my money in velobet I asked 3 times to close my account till this day it didn't happened. I would like to ask for refund as casino failed to help me when I requested .

Hello aga95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise where did you get that e-mail address to which you forwarded to request to? I've checked the website and that e-mail does not belong to the casino. They state their e-mail address on multiple pages on their site and the correct one is: Support@Velobet.Com

Please request for self-exclusion to that address and let us know the outcome within the next 48 hours after you send it.

Looking forward to your answer.

Regards,

Nick

Hi I have clicked on support email adress when clicking and it directed me straight to compose email so the email was provided it was correct but no reposne till today . Ts not my fault when support link provides wrong email .

Hi the email you have peovided is correct thwy have closed my account but im still not happy as on the site when clickinf support it direct to u to compose email which is incorrect and i been mailing wrong email all the time and this is casino site fault as they failed to provide correct details ...

Also when done a quick research im not the only person who had the same issue regarding with there contact details so rhis site provides wrong details wen asking for support

Hello aga95,

I've tested their e-mail and once I clicked on the e-mail provided, it works correctly and opens a new mail to Support@Velobet.Com

Unfortunately, the casino is not responsible in this case as your request was sent to an incorrect e-mail address and as you can see, they closed your account right after you requested it on the correct address.

Is there anything else we can assist you with?

Dear aga95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.