Vegasino.io Casino - Player’s account access is restricted post self-exclusion.

I self excluded from this brand of casinos on 04/09 yet was able to open a new account today and spend €1200. When I finally went on to online chat and ask to be excluded because I had a gambling problem the online rep asked me what I meant by gambling problem.

Dear anig1081,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegasino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise who you contacted on 4/9/2024 regarding a self-exclusion, and whether you received any confirmation?
• When did you create an account at this casino?
• When did you inform this casino about having a gambling problem?
• Is your casino account at this casino closed?
• Send any supporting evidence to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear anig1081,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We’ve closed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.