Vegascoin Casino - Player's winnings disappeared from verified account.

i was playing at this casino and got up to 200 euro and decided to cash out, i was verifying my account and bout 10 spins from the store in the casino. i won9.55 and then realized i would have to wager about 236 which is crazy. but anyway i started back playing and kept winning and got over 400 euro and then all of a sudden my money was gone. i have contacted chat but she is not very helpful. my account is now verified but they have taken all my winning ever though i wagered well over the 236 eur

Hello diva,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegascoin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of and how many bonuses did you claim so far? Did you ever deposit into the casino? What kind of bets were you making? When was the last time you spoke to the casino and what was it about? Did they specify the reason of voiding of your balance?

Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review?

Looking forward to your answer.

Regards,

Nick

I only claimed one bonus of 10 free spins and won 9 euro and 55 cent and then the wager on that was 286.00 which i thought was crazy but i wagered that. i have deposit in the casino tonight and also before tonight. i was making bets of between 50 cent and 2.50 cent . They say they are looking into it but im not optimistic.

Iv uploaded there you see it is wagered also in the transaction you can see where they took the money from my account. i think they have me blocked on chat as i cant connect to it

Now they are saying only 50 is allowed for a bonus

I had 200 euro and only took the 10 FS while waiting for my account to be verified so why is the 200 already been taken into account that was accumulated before hand

Dear diva

We appreciate that you've chosen VegasCoin Casino.

We are currently checking your case.

Once it is done, we will inform you via email and post the reply here in thread.

Thank you in advance for your patience

diva

Thank you for your patience.

We found the reason why your balance was void.

Unfortunately there was a technical issue with the bonus you've bought.

We fixed it now and returned your balance with the max win from freespins.

Feel free to contact our support live chat for any questions.

Hi Casino guru they have given back my 200 plus 50 from bonus i will accept that. i have just submit a withdrawal. I would ask that you keep this complaint open until i receive my funds. I will be in touch again if and when i receive the money.

Thank you

Hello diva,

Please let us know as soon as there will be any update regarding your payout.

Hello Nick!

The withdrawal was processed on 1st of February

Hi i received the funds you can now close the complaint thank you

Dear diva,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru