HomeComplaintsVegas Wild Casino - The player's winnings were deducted.

Vegas Wild Casino - The player's winnings were deducted.

Amount: £2,580

Vegas Wild Casino
Safety Index:Low
Submitted: 15 Jul 2022 | Case closed : 03 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's winnings were deducted for unknown reason. The complaint was closed as the player stopped responding.

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2 years ago

I withdrew 3000 only paying 420, (£20 deposited) at withdrawal stage on playthrough the was amount was 0 so did whole withdrawal now being told I had not done tge whole playthrough absolute scam

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2 years ago

Hello Juliabue,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Hippo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please closer specify what bonus did you claim? Do I understand it correctly that you have finished the wagering requirement? Was your balance deducted or what exactly happen?

Looking forward to your answer.

Regards,

Nick

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2 years ago

I had a cash match bonus, and played through over 1k

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2 years ago

Hello Juliabue,

I'm sorry but I still do not really understand what exactly the issue is. Could you please describe it more detailed?

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2 years ago

Dear Juliabue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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