Vegas Wild Casino - The player's winnings were deducted.

I withdrew 3000 only paying 420, (£20 deposited) at withdrawal stage on playthrough the was amount was 0 so did whole withdrawal now being told I had not done tge whole playthrough absolute scam

Hello Juliabue,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Hippo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please closer specify what bonus did you claim? Do I understand it correctly that you have finished the wagering requirement? Was your balance deducted or what exactly happen?

Looking forward to your answer.

Regards,

Nick

I had a cash match bonus, and played through over 1k

Hello Juliabue,

I'm sorry but I still do not really understand what exactly the issue is. Could you please describe it more detailed?

Dear Juliabue,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.