Vegas Wild Casino - Player’s withdrawal has been delayed.

Since early April21 I used online gambling Vegas Wild site and I won! Great, My first win was £1,000+. I withdraw the £1000 and play some more. I then won and won until I had around £3600.

I completed all the requirements they asked, signed sheets, sent ID etc. Then 2 weeks no money! They kept reassuring me it was on way. 4 weeks no money, "Oh your Bank have rejected the payment and sent it back" (Details all correct and the money did not go back in to the site account). Never have I heard this before! But hey, maybe they are right. Bank says no! No payment received or returned! Vegas wild said they have sent it again and here is an extra payment foe £1600 to cover the issues! THREE MONTHS! and still no payments from them.

Dear Alan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Also, do I understand correctly that you have passed the verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Email sent 🙂

I can confirm there were no previous successful withdraws and I had gone through the full verification process.

Thank you for your reply and email, Alan. Do I understand correctly that you've requested chargeback?

Yes, I did this as a final action as they failed to make any payments even after saying they had processed payments 3 times.

The charge back failed, as I carried out the

action so I am out of pocket by £3000.

Could you please provide more information about failed chargebacks? Why did they fail?

I see that the casino claims, that £950 has been refunded. Do I understand correctly that this amount has never reached you?

I am sorry, but the casino clearly asked you to reverse chargebacks. This is an act which most casinos consider to be very serious, and such players are usually banned from registering in other casinos as well as other non-casino establishments might not be willing to accept payments in the future.

Hi, no money has been returned to me.

The first payment failed to arrive, they said

it was returned by my bank (£1,000). My bank says no payment ever arrived. They then

said it was sent again. This never arrived. They then said on a different date

saying this payment was sent which was a different date as the 2nd email. Then

they informed me another further payment of £1,160 was sent and once I received

this payment I should retract the chargeback. NO PAYMENTS ever arrived within

their timeline or after it. So that alone by their emails was a total of £2160.

I also had a credit In the account of a further £2800 waiting to be released.

No payments have ever arrived......

The charge back was implemented as fraudulent

payments, however, the credit card company has informed me that since I made the

payments they would not class it as fraud and re-debited me £3,400.

No payments have ever arrived......

I understand I will be added to black list

but so should they for failing to pay funds that were owed out. I will never go on an online gambling site again, I have £3,400 to pay off. I am at my end of tether. I will be taking this towards the Government ombudsman and I have recoded the details with the UK police.

Alan, we discussed this situation with our team. I am sorry, but casinos see chargeback as serious fraud, and we cannot go against this opinion. Sadly, we cannot further support you in this case and we have to stand on the casino's side here.

Unfortunately, after gathering all the necessary information we are forced to reject this case. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.