Home Complaints Vegas Wild Casino - Player’s withdrawal has been delayed.

Amount: £800

Vegas Wild Casino - Player’s withdrawal has been delayed.

6.5/10 Fresh reputation Submitted: 20 Nov 2020 | Case opened
Current status

Waiting for player to reply

4d 8h 13m 41s

Case summary

10 days ago - 22 Nov 2020

The player from United Kingdom has requested withdrawal a week ago. It hasn’t been received yet.

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I placed my withdrawal of 800 last Saturday. All wagering was met. They asked me to send all I d to them which I already had done last month. After this they told me all documents accepted and will process it after two days. It's been nearly a week now. First they responded and said they are busy it will be soon but can't tell me when.. Last night I was told I would be priority because I had waited this long. Now they are not replying to my emails .I have played won and withdrew before.. It wasn't as bad as this. I feel they are now fobbing me off.

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Dear Lisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Do I understand correctly that your withdrawal is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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Public

I understand your frustration, Lisa. I will set the timer for additional 6 days and if there’s no development by Sunday, we will intervene. Let’s stay positive and wait for good news regarding your withdrawal. Thank you in advance for your patience.

Public

Dear Lisa,

Have there been any developments since our last conversation?

Lisa has 4d 8h 13m 41s to reply