Vegas Strip Casino - The player struggles to verify his account.

Hello KNORBERT,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Strip Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I only received this automatic reply message on September 12. No messages have been received since then.

Could you also please advise if you ever did deposit into the casino? Did you use any bonus there? When was the last time the casino responded to you?

It's paid for, it didn't happen. I used free spins. Regardless, no response has yet been received from this casino. When I sent the documents, I received an automatic response, this happened on September 12

Thank you KNORBERT for all the information. I will now forward your complaint to my colleague Stefan who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear KNORBERT,

I am sorry to hear about your struggle to verify your account. Do you have any news? Did you manage to get in contact with the casino?

I have to inform you that the casino is not responding to complaints in any way, so we are on our own to resolve this issue.

I am looking forward to your answer.

Kind regards,

Stefan

Dear KNORBERT,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear KNORBERT,

As we haven't heard from you, we will close this complaint as "rejected". Feel free to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan