Vegas Rush Casino - Player’s winnings were voided.

This casino is a scam they always put a complaint to you not to give you the bonus my case is that my children also played in this casino with my device, because the problem is that when I played and I wanted to request a withdrawal they told me that it is not possible to withdraw my money because I use several accounts I tell them that I can verify each account with the identity cards of my children

And they say again that I have several accounts they go into a loop that cannot be talked about. You get a lot of courage, I do not recommend it at all and if they do not fault you for this they scold you for another is a shame

Dear María,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs and this is what I found: 

"Only one account per user/player, per household, phone number and IP is permitted. The creation of multiple accounts will result in the suspension, closure and/or auditing of the account (s)."

Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. I’m very sorry but we’re unable to help you with this case. If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Ok nothing happens but thanks for your help kristina

María,

Thank you for contacting Casino Guru, I am sorry we couldn't help you in this situation. Please, be more careful in the future and avoid problems like this by opening only one account per household.

I hope you won't come across a problem like this again!