The player's withdrawal is delayed for a week. The complaint was closed as the player stopped responding.
I am sending a complaint because this casino has yet to pay me I have done all they asked and they keep saying they will email me but haven't sent me my winnings. They said it would take 5-7 days and yet nothing. I want all my money that I won
Hello edna92359,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Rio Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Yes my account has been verified since 11/11/22 and also I used a bonus but I have completed everything that was needed in order to withdrawal. I keep messaging the casino and all they say is to wait for a response
Hello edna92359,
Can you please clarify when exactly did you request for the withdrawal - was it more than 14 days ago?