HomeComplaintsVegas Grand Casino - Player’s struggling to withdraw winnings.

Vegas Grand Casino - Player’s struggling to withdraw winnings.

Amount: 5,000 ₴

Vegas Grand Casino
Safety Index:Low
Submitted: 13 Dec 2021 | Case closed : 03 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Ukraine is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods cannot be processed. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

They do not withdraw money to my card, with which I made a deposit, and to one or the other. They have only 2 types of withdrawal to an electronic wallet. You cannot withdraw money from them to a card of Ukraine. I wrote in support, they say that withdrawal to a card of Ukraine does not work now, but the input works. And what should I do now, I do not know

Automatic translation:
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2 years ago

Dear Visya1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any alternative withdrawal method that would be suitable for you?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Visya1991,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Edited by a Casino Guru admin
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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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