Vegas Crest Casino - Player's withdrawal is delayed due to payment processing issues.

My withdrawal was approved and processed on 03/28/24 for $250.00 after $65 wire transfer fee. I was told 7-10 business days and I was now told today that the payment processor is having problems with sending out payments because of the banks or something? I’ve never had so much trouble getting a withdrawal. Vegascrest has been very responsive so that’s been good but I have a feeling I might be getting strung along.

Dear Markymark44, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi Veronika Yes I’m KYC verified and never used a bonus so that’s why my withdrawal was approved. This is my very first withdrawal from Vegas crest so I’m a little worried and don’t know what to expect. And the good news is Vegas crest is responding but it’s just excuse after excuse so it has me a bit worried.

Thank you very much, Markymark44, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you. The latest email from Vegas crest on 04/22/24 says something is wrong with their processing bank and now they have no timeframe.

Dear Markymark44,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vegas Crest Casino representative to join this conversation.

Dear Vegas Crest Casino,

Could you please clarify, if there is something, that can be done to speed up the withdrawal process?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I was finally partially paid $230 and it’s okay to close my complaint. Thanks for your help.

Dear Markymark44,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru