Vegas Crest Casino - Player experiences unspecified issues.

Amount: $52

Vegas Crest Casino

Safety Index:Below average Submitted: 28 Aug 2023 | Case closed : 13 Sep 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Ecuador is experiencing issues after making a registration in the casino. We were unable to proceed with the investigation and had to reject the complaint due to the lack of communication from the player.

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cruzisabel500

Visitor

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8 months ago

OriginalTranslation

I registered for the free spins

Automatic translation:

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Tomas

Complaint Specialist

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8 months ago

Dear cruzisabel500,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vegas Crest Casino.

I’m afraid I will need more information regarding your problem. Please could you elaborate?

Do I understand correctly you are a new player in the casino and weren't given a free-spins bonus?

Have you contacted casino support? What response have you received?

I will be waiting for your reply patiently.

Best regards,

Tomas

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Tomas

Complaint Specialist

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7 months ago

Dear cruzisabel500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Tomas

Complaint Specialist

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.