The player's unable to withdraw due to ongoing verification. The complaint was resolved as the player finished the verification and withdrawn his winnings.
Vegadream Casino - The player's unable to withdraw.
Amount: €724
Vegadream Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good day,
I applied for a payout of 724€ via bank transfer on 02/24/22.
On 03/11/22 (!) I received a request to make my documents available.
I did that and requested another withdrawal on 03/16/22.
Nothing has come from the casino since then.
The live chat can't be reached, I've tried several times, and my emails aren't answered.
Please help me get my money.
Automatic translation:
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2 years ago
Hello Patrick,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegadream Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal request in the casino? Is your account already verified? Did you use any bonus to accumulate your current balance?
Please note that we usually recommend to wait at least 14 days after finishing the verification if it's your first ever withdrawal request as the casino requires additional check to process the payment.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Hello Patrick,
We apologies for your disappointment here. As we could see that your account verification is pending.
We will get back to you as soon as your account gets verified.
Your patience will be greatly appreciated...!
Best Regards,
Vegadream Casino.
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2 years ago
Translation
Ok, then please do it too.
You received all required documents 2 weeks ago.
Automatic translation:
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2 years ago
Hello Patrick,
We are happy to inform you that your account has been verified successfully even your withdrawal has been approved from our side.
Please check and confirm.
Best Regards,
Vegadream Casino.
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2 years ago
Translation
Yes I can confirm that.
Thanks to the Casino Guru team
Automatic translation:
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2 years ago
Hello Patrick,
I'm glad to hear that you are verified. Could you please advise if the payment has also been approved since then?
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