The player from Thuringia had not received payouts totalling 80€ that were requested in December 2023 and, despite multiple inquiries, was still waiting for a response. His account had been verified for several years and the winnings had been accumulated from free spins without a deposit. The player had last communicated with the casino about a week ago regarding the delayed payment. Despite our efforts to gather more evidence and extend the complaint response time, the player did not respond. Consequently, we could not investigate further and had to reject the complaint.
Vegadream Casino - Player waiting for a payout response.
Amount: €80
Vegadream Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Hello, I requested a payout of 30€ on 20.12.2023
And on 22.12.2023, I requested 50€. I've also been to the chat a few times to inquire, but I was always put off with promises of an email response. To this day, I'm still waiting for their reply.
Automatic translation:
Public
Public
9 months ago
Hello corestyle,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegadream Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
9 months ago
Translation
Hello, I can't say exactly when, but in any case I've been verified for a few years now.
The money comes from free spins without a deposit
I was in the chat about a week ago to ask why the payment hasn't been received yet.
Edited
Automatic translation:
Public
Public
9 months ago
Hello corestyle,
Would it be possible to forward your deposit, bonus and betting history together with the communication between you and the casino to nikolas.b@casino.guru?
