HomeComplaintsVegadream Casino - Player's withdrawal has been delayed.

Vegadream Casino - Player's withdrawal has been delayed.

Amount: €20,000

Vegadream Casino
Safety Index:Above average
Submitted: 01 May 2022 | Case closed : 16 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello,

I have 20k on my account. Withdrawal limit for the week is 5k. The weeks before I was even able to pay out more than 5k a week. Now I've been waiting a total of more than 2 weeks for my payment. I don't want to continue playing until my money is paid out. The support only tells me that it can take 48 hours. Apparently I've been waiting longer than 48 hours.

I ask for help.

LG Theo

Automatic translation:
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2 years ago

Dear Mugamma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which payment method to withdraw your winnings have you opted for? Have you always used the same one?

Could you please advise how many pending withdrawals you currently have?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

hello, got my first payout of 8k an hour after I wrote this post.

Thank you anyway

Automatic translation:
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2 years ago

Thank you for your reply, Mugamma. How many pending withdrawals do you currently have? Do you wish to keep this complaint opened until you receive the rest of your winnings?

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2 years ago
Translation

I will now always pay out 2k until I have everything. Might be a good idea to leave this case open.

thank you very much 🙂

Automatic translation:
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2 years ago

Ok, please, keep us updated and let us know when you receive the last payment, or if the casino stops processing your withdrawals. Thank you in advance.

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2 years ago

Hello Mugamma,


All the withdrawal gets processed according to the terms and conditions.


4.10.  If you wish to withdraw a part of the winnings which is amounted to 20,000 EUR (or the equivalent in any other currency) or more, we have the right to divide the pay-out into instalments until the full amount is paid out. You will not get any interest on outstanding amounts.

 

The maximum withdrawable amount per week is 5,000 EUR or 20,000 EUR per month (or the equivalent in any other currency).


As we could see that you have requested for few withdrawal today itself. You will be notified once withdrawal gets approved.


Best Regards,

Vegadream Casino.

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2 years ago

Dear Mugamma,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago
Translation

I get a portion of the payout every week. So it's going well

Many Thanks

Automatic translation:
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2 years ago

Thanks for the update, Mugamma. Could you please advise how much money is there left to withdraw?

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2 years ago

Noch 15,5k

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2 years ago

OK, I will keep this complaint opened until all your winnings are processed. Please let me know as soon as you receive the last payment.

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2 years ago

Dear Mugamma,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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