Vegadream Casino - Player's withdrawal has been delayed.

Wollte mein Geld auszahlen habe auch alle meine Daten Verifiziert also Adresse und Personalausweis. Habe eine email bekommen, dass meine Verifizierung abgeschlossen ist aber sobald ich im Chat bin , wird gesagt es wurde nicht verifiziert. Ich habe alle emails, aber die schieben es nur auf damit man das Geld verspielt. Könnt ihr helfen

Hello migisam529,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Please, also forward the confirmation regarding successful verification.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Habe ihnen eine email geschrieben

Thank you very much migisam529 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Vielen Dank

Hello migisam529,

I'm Nick and I'll be assisting you from now on. I would like to ask Vegadream Casino to join us and help us resolve the player's issue.

Der Fall ist gelöst soeben kam das Geld von Vegadream nach ca 5 emails. Trotzdem danke ich euch für eure Hilfe

Thank you for informing us that the payment arrive. I will be now closing the complaint as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again.

Regards,

Nick