The player from Germany has been waiting for his winnings for 2 weeks. We rejected the complaint because the player didn't respond to our messages and questions.
Vegadream Casino - Player’s struggling to withdraw winnings.
Amount: €2,500
Vegadream Casino
Safety Index:Above averageSafety Index
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7.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Very dear team,
As described in the query, I've been waiting for several payouts for 14 days now, which are neither confirmed, nor are emails and inquiries answered via live support! I have made all documents regarding the KYC procedure available to Vegadream, since uploading the documents there has also been nothing new, no confirmation no rejection. To be honest, I have to say that I no longer know what to do or who to turn to. I found this page today after hours of research and now I hope to get help. Thank you for your attention and please get in touch!
Kind regards
Ehsanullah F***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear Ehsanullah,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
All requested payouts since 04/01/22 come from winnings without a bonus, I already know this and I have refrained from it because of the known bonus conditions.
Before that, I had already made successful payments several times and received them within a very short time.
In the meantime I was able to speak to Live Support the day before yesterday and they couldn't help me either, with the last statement that the relevant department would take care of it?
About 10 emails sent to multiple addresses from Vegadreams.com still went unanswered!
I hope you can help me.
Kind regards
EF
Automatic translation:
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2 years ago
Hello Ehsanullah,
We apologize for your disappointment. As we could see that your account verification was under progress because of which your withdrawal was on hold.
But we are happy to announced that your account has been verified successfully for now even we have processed all your pending withdrawal from our side. The bank transfer takes 1-7 business working days to credit the money in your account.
Please do not hesitate to contact us if you need any more details.
Best Regards,
Vegadream Casino.
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2 years ago
Hello everyone,
Thank you very much Vegadream Casino for your assistance.
Ehsanullah, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.
