Vbet LatAm Casino - The player's account got blocked.

Hello singeract,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vbet LatAm Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear singeract,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I passed the verification on the same day when I registered. Tue, 08/16/22 9:54 pm . I used the bonus and made a deposit of 200 Euros, and I won 421 Euros. But then my account was blocked. By the way, I wrote a complaint to the authority that issued them a license, and do you know what response I got to my email? The licensor wrote that he has nothing to do with this casino. I was just told in the support chat that my account has been blocked forever, and the funds will not be returned to me. And to my question, why did the body that issued them a license write me an answer that it has nothing to do with this casino, they told me, well, you can file a complaint with our company, that is, with their internal email, and not with an independent body. Therefore, I strongly warn all players never to contact this company, its rating and reputation also speak for it.

Thank you singeract for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello singeract,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Vbet LatAm Casino to join the conversation and participate in the resolution of this complaint.

Dear Vbet LatAm Casino,

Can you please explain the reason for blocking the player's account?

Kind regards,

Adam

Dear singeract,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Vbet LatAm Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Dear singeract,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

The casino states it is licensed by Curacao Interactive Licensing N.V. so it may be worth submitting a complaint to them (info@curacaolicensing.com).

I am sorry that I could not be of more help.

Best regards

Adam