Vbet LatAm Casino - Player’s account has been blocked.

VBet Latam player account ID is: 192378215

This is the most dishonest company in the gaming industry: VBet

(also known as Vivaro, VBet Latam, Betconstruct and Radon B. V.).

If you deposit and lose, your account will be active, so you can

deposit more. But if you win, they will block your account and

steal your money!

I registered my account, did all the procedures to have my account

certified, sent the requested documents in the member area, were

accepted, the status of my account was changed to "verified", in

the support chat the person confirmed that my account was completely

verified and that I could deposit / withdraw / play with all available

services. I have all the screenshots and copies of the chat conversations

with the support, which confirm all of the above

So, I made my first deposit. After a few bets I made a small profit and,

on the same day, the site blocked my account, with a balance of 368.60

This company has all my documents photos, photo selfie with documents,

proof of address, financial and payment proof, everything necessary for

account verification!

They blocked my account, stole my money and confessed to doing this for

no reason!

In the words of the agent support named ELLA:

"The betting company has the right to block any player account without

one reason"

In other words: if you deposit and lose, your account will be active, so

you can deposit more. But if you win, they will block your account and

steal your money!

This is how this company works. They are thieves and stole my money

This is the alert that I leave for all users here. Look for another site

to play. Do not register a VBet account or put money there!

Dear Raymond,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, could you please advise if you have redeemed any bonus? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, friend, good afternoon. Thank you for your contact

Yes, my account was blocked while I was playing, trying to do the big rollover

My balance was 368.60 euros when they blocked my account

My profit is 271.60. This is the money I want, because I won playing honestly

I would like to have my account reopened, with my balance of 271.60, so I can continue playing and trying to complete the rollover

To make the VBet system easier, I can even accept that they restart rollover from the beginning

Dear Raymond,

Thank you very much for your quick reply. Do I understand it correctly that you’ve been playing with an active bonus? Please forward me its name or a specific link. I would like to check the promotional terms and conditions. Thank you in advance.

Hello Friend. My dispute, my case, is not related to bonuses

It is a matter of account, account lockout for no reason. Simple, just this

They allowed me to create the account, asked for documents, sent everything, made my account "verified" status, told me that nothing more would be necessary to send me to deposit / play / withdraw future earnings

I believed them. After all of the above, I made my first deposit and started playing

On the same night that I made a few profits, my balance was 361.60. The site blocked my account for no reason

The only reason is that I made a profit!

If I had lost my deposited money, the site would not block my account! This is what scam sites do:

They allow losing players. Block and steal winning players

They have all my documents, photos, selfies holding documents, proof of financial method, proof of my home address.

All! I can send all of this to you, if you wish, my documents!

The site has all my profits: a total of 271.60 euros! I want my money, I want my account active so I can continue playing with this amount. If I am not well received on the site, they should send this amount 271.60 as withdrawal to me!

Please talk to them and try to help me

Thank you very much Raymond for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Raymond,

I am very sorry to hear about your problem. 

In this case, we have no other option than contact the casino directly.

I would kindly ask the casino what was the reason the player's account was closed. 

Hello Ray95,

As it was mentioned by our customer support team and also in other channels, unfortunately we won't be able to re-open your account. More than once we made exceptions with you so you could continue to bet and play on our site. But unfortunately, the amounts deposited have already been spent and the bonus consumed.

Please do not hesitate to contact our 24x7 live customer support service to have more details about your case.

Regards,

vBet Team

"more than once we made exceptions with you so you could continue to bet and play on our site"

What are you talking about? You are crazy? The site made no exception to me, it did nothing!

You are mistaking me for some other customer. This is the only reason for your message

"you so you could continue to bet and play on our site. But unfortunately, the amounts deposited have already been spent and the bonus consumed"

What exception did you or VBet make to me? Tell us here, publicly, on the forum here!

I'm sure you're not talking about me or my account, and you missed the forum to write these absurd things

My case is this:

I full verified my account, the website has all my documents (driver's license, selfie holding document, proof of financial method, proof of home address), I deposited, made a small profit of 271.60, my balance was 368.60 and my account was blocked for no reason (the only reason was that I made a profit, placing some bets). The website returned my deposit of 97.00 and stole my profit of 271.60

I want my account to be reopened, with my balance of 271.60 as bonus for example, I can even accept that they restart the rollover from the beginning, of 20x of the bonus amount, 20 x 271,60, so that I can continue playing on the site with the money

I never broke any terms or conditions on the site, I'm sure of it and VBet knows it too! I am a recreational player

They have all my documents, photos, selfies holding documents, proof of financial method, proof of my home address. All! I can send all of this to team Casino Guru, if you wish (Petronela or Zuzana), my documents!

I won by profit 271,60 playing honestly, VBet know of this, with honest bets!

Where's my 271.60 winnings, VBet? Will you send me as a withdrawal? Will you reopen my account for so I can continue playing and complete the bonus rollover? Or did you really steal it from me?

This reply from VBet is only another useless response, from a dishonest and thief site

I didn't break any rules. My account was completely verified before I started playing

The site has all the photos of my documents, selfies holding documents, proof of address, financial proof, everything everything

There is no reason why the site has blocked my account

The only reason for this is that I made a profit, a small profit, which proves that the site is dishonest and stole my money

If I had lost my money, my account would be open for me to deposit more and more

As I made some profit, the site blocked my account

This is what happened. Nobody on the site told me why my account was blocked. Nobody! Even because there is no reason! This is why you are giving useless answers here about the case, standard answers, copied and pasted, ready answers

This is the most dishonest company in the gaming industry: VBet (also known as Vivaro, VBet Latam, Betconstruct and Radon B. V.). If you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account and steal your money!

I registered my account, did all the procedures to have my account certified, sent the requested documents in the member area, were accepted, the status of my account was changed to "verified", in the support chat the person confirmed that my account was completely verified and that I could deposit / withdraw / play with all available services. I have all the screenshots and copies of the chat conversations with the support, which confirm all of the above

So, I made my first deposit. After a few bets I made a small profit and, on the same day, the site blocked my account, with a balance of 368.60

This company has all my documents photos, photo selfie with documents, proof of address, financial and payment proof, everything necessary for account verification!

They blocked my account, stole my money and confessed to doing this for no reason!

In the words of the agent support named ELLA: "The betting company has the right to block any player account without one reason"

In other words: if you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account and steal your money!

This is how this company works. They are thieves and stole my money

This is the alert that I leave for all users here. Look for another site to play. Do not register a VBet account or put money there!

May I kindly ask again the casino for further explanation? This problem seems to be unclear and we would like to request more details. Was there any bonus involved? Would it be possible sharing with us a specific reason why the player’s account has been closed? My email address is zuzana.r@casino.guru. Thank you in advance for your cooperation.

VBet is not honest and operates illegally with an invalid license?

This is a question and I would like the company profile to answer us here, publicly. I found some information on the internet and was confused. I will detail below:

#############################

According to the website https://game-protect.com/curacao-license-scam/ I found the information:

"Online casinos and sportsbooks claiming to operate under the

1668/JAZ, 365/JAZ, 5536/JAZ, 8084/JAZ Curacao license scam operate

illegal!"

They are speaking which casinos and bookmakers with this licences

numbers in Curaçao are operating of way illegal

VBet works with license Curaçao 5536/JAZ:

"Vbet LatAm is operated by Radon B.V. (Commercial register of Curacao

no.126922 Emancipatie Boulevard 29, Curacao) under a sublicense CIL

pursuant to Master gaming License n.5536/JAZ. Play responsibly"

I entered in contact with regulator Curaçao yesterday on the site

curacao-egaming.com reporting about my dispute complaint against VBet

Latam

Today, they replied me since email address

complaints@curacao-egaming.com the message:

"Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

Curaçao eGaming has no connection with that site and therefore

any references made to Curaçao eGaming as one of the Master License holders

are false and misleading.

Best Regards,

Curaçao eGaming"

Then, now I am not understanding

Can VBet Latam support inform us here the valid license number which you are operating on?

Can you tell us here the name of the regulator where the company is registered and where customers can report cases of disputes?

We wait here answers as soon as possible. If you ignore and do not respond, it will only prove that all of the above information is really true

Please, Casino Guru team, ask the VBet profile about this, here, as they have been ignoring us for several days already

If they are acting with an invalid license, exclude this company from the Casino Guru banners affiliates and add to the blacklist

Please understand the complaint solving process is time-consuming, be patient and give a casino some time.

Hi Dear Zuzana,

We have provided you the necessary information regarding this case via email.

Please let us know if you need anything else.

Regards,

VBET Team

We received a reply from the casino stating the following:

"• Player registered and made a deposit on 6th Feb 2020 and was awarded welcome bonus

• Player blocked same date because utility bill provided appeared to be clearly manipulated; it was very similar utility bill we got from another player who registered the same date (allegedly duplicated account)

o We therefore asked player for video selfie with documentation and newspaper of that day to verify, player never replied

• Given player did not reply back to verify identity, and as per our T&Cs, the company returned player's deposit money on the 24th Feb 2020; player account remains blocked since 6th Feb until today with zero balance

• Two months later, on May 4th, player sends email with clearly manipulated document and no real life video selfie "

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

If the casino's claims are right, I am afraid, there is not much we can do for you.

This company is made by bandits and liars

No documents of mine are manipulated. They have more than one proof of my address. More than a selfie. All clear, readable, with high resolution, accepted on larger sites like Ecopayz, Skrill, Neteller, Betfair, Pinnacle, Poker Stars. If water, electricity, telephone companies in my country are generated by the same companies, several accounts have the same paper format and are the same, only changing customer data. This is obvious and any child knows

They have everything they need to validate my account. I will not send anything further, I am not stupid. I will never send a nude photo (as it would probably be the next step). In no time they asked me for a selfie video. I never sent this nor will I ever send it. I'm not idiot

The moment I registered my account, before depositing, I sent all my documents, proof of address, everything. All have been successfully verified. My account status has changed to "verified". I joined the chat, asked if everything was complete in terms of KYC. They told me yes, they told me that I would not need to send anything extra, that I could deposit, play and, if necessary, withdraw winnings. So, just after all this, I decided to deposit

If my account had any of these reasons alleged by him, none of the above would have happened, they would have blocked my account at the same time of verification. This is obvious

The reason for the block is one: the user made a profit. If I had lost my deposited money, the account would remain active. If I won, the site blocked it to return the deposit. With this, the company will always profit. The user will always lose, making it impossible to profit

This is the typical scam company attitude. It is shameful that a site like Casino Guru continues to be a partner of a site that, in simple searches on Google, sees thousands of negative reviews claiming the same: full verified accounts on KYC but that have a profit and are blocked, deposits being returned

"the company returned player's deposit money on the 24th Feb 2020; player account remains blocked since 6th Feb until today with zero balance"

These shits never spoke about my money that I made honestly. They said the balance is zero. They didn't say it's zero just because they blocked the account to prevent the player from placing bets and completing the rollover in 1 month. With the account blocked and no rollover done, the bonus expires and the balance is zero. This is what they are doing with all customers, during this pandemic that the company is making profits with less demand

I won by playing honestly. I want my account open, with a balance of 271.60 as a bonus and rollover 20 times. Or send this amount as a withdrawal. And we will close the case

Zuzana,

Did you ask them where they are licensed and registered? What is their license number? What is their regulatory company in terms of disputes and legal actions against the site for some possible issue of player? Will they deny you this information? I asked this several days ago, and no one has answered me here

Dear Raymond,

Please note it is not unusual for casino to request additional documents (even a video) and perform additional checks in order to verify the information provided. If you refuse to send all the relevant evidence to the casino, I'm afraid, there is nothing we can do to help you and will have to reject your complaint. I wish I was of more help.

Best regards

Zuzana