Vbet LatAm Casino - Player’s account has been blocked without prior notice and explanation.

Hello friends

I registered my account with VBET (VBET LATAM, Betconstruct group), to bet on NBA games. My account ID is: 192367967

I accessed the support live chat, took all my doubts about the site. I asked what was necessary to have the account verified and all services active. They answered me, I performed all the procedures to confirm age, personal data and home address. Everything went well and I received confirmation that the account was completely verified, that I was able to deposit and play

So, I made my first deposit tonight. After a few winning bets on NBA games, to my bad surprise, I tried to access the account to play again and the account was blocked. They did not send me a message by email or phone stating the reason for the block, because there is certainly no reason for this

I hope it is just a temporary block and that tomorrow, when I wake up, the account is reactivated and working well, because I have 719.52 EUR of balance in it and I want to continue playing

Does anyone else here on the forum play on this site? Have you had a similar problem with them? Are they fraud? Are they honest? What do I do? I need my account activated to continue playing there

Tomorrow, when I wake up, I will update everyone here, about whether it was a temporary block and everything is normal, or if they really are fraud and stole my money just because I made bets and made a small profit on my first night playing

Dear Ilmar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to understand what the issue might be. Is there any notification or message, when you try to log in? What exactly does it say, when you try to enter your username? Did you try to enter your email address instead of username? Please, keep me updated. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello, friend, good morning. Thanks for your message and help

When trying to access, inform the message: "client blocked"

Just this. Chat support says nothing, ignores me, I don't know in 3 days why the account is like this

On Friday they sent me a message saying that address verification was pending and requesting a new receipt. I sent and they ignore me in these 3 days, and before I deposited I had already done all the document and address verification and the account status was given as verified, but they invented asking for the address after the lock to pass the time certainly

They blocked my account, ignore me, solve nothing. They stole my deposit and my winnings. My current account balance is: 719.52 EUR

VBET (VBET LATAM of group BETCONSTRUCT) is definitely, without a doubt, the worst site I have ever played. Chat support teams with no access to anything, repeating the same answers every day, as if they were robots, look like children without any training, education and intelligence to work on a gambling site

Last week I registered my account. I did the verification of age, personal data and address. Everything was verified and I received a confirmation message. Then I made my first deposit. On the same night, I made less than 10 bets and made a small profit. I tried to access my account minutes later to play in the NBA and the account was locked

I joined the chat Friday. They spoke to wait to see what happened. I was told to wait 24h. At the end of Saturday, I entered the chat again, I was told that the account was blocked because the address verification is pending (a lie, because I only deposited it after the account was completely verified), but they asked for a second proof of address and I sent it. I was told to wait another 24 hours. At the end of Sunday, I went back to the chat to find out and they said that the case was still in process. I was told to wait another 24 hours. Now, at this very moment, we were finishing Monday, I entered the chat and they tell me to wait another 24 hours. That is, nothing happened, nothing happens, nothing will happen. They stole my deposit and my winnings

My advice to all friends on the forum is to never register an account at VBET or on BETCONSTRUCT group sites, as they are sites that will validate your account, make you safe to deposit, play, but if you have any profit they will block your account, ignore you for days, weeks, months, years, for no reason, just to keep your money

With an interest in alerting as many people as possible in all parts of the world, I believed it was important to post my case in the main languages (English, Spanish, Portuguese, German, Italian, French, Polish, Turkish, Finnish, Swedish and Greek)

I thank the forum administrators for the space

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Bloquearon mi cuenta, me ignoran, no resuelven nada. Me robaron mi depósito y mis ganancias. El saldo de mi cuenta corriente es: 719.52 EUR

VBET (VBET LATAM del grupo BETCONSTRUCT) es definitivamente, sin duda, el peor sitio en el que he jugado. Chat equipos de apoyo sin acceso a nada, repitiendo las mismas respuestas todos los días, como si fueran robots, se ven como niños sin entrenamiento, educación e inteligencia para trabajar en un sitio de apuestas

La semana pasada registré mi cuenta. Hice la verificación de edad, datos personales y dirección. Todo fue verificado y recibí un mensaje de confirmación. Luego hice mi primer depósito. En la misma noche, hice menos de 10 apuestas y obtuve una pequeña ganancia. Traté de acceder a mi cuenta minutos después para jugar en la NBA y la cuenta estaba bloqueada

Me uní al chat el viernes. Hablaron para esperar a ver qué pasaba. Me dijeron que esperara las 24h. Al final del sábado, ingresé nuevamente al chat, me dijeron que la cuenta estaba bloqueada porque la verificación de la dirección está pendiente (una mentira, porque solo la deposité después de que la cuenta se verificó por completo), pero me pidieron una segunda prueba de dirección y la envié. Me dijeron que esperara otras 24 horas. Al final del domingo, volví al chat para averiguarlo y me dijeron que el caso aún estaba en proceso. Me dijeron que esperara otras 24 horas. Ahora, en este mismo momento, estábamos terminando el lunes, entré en el chat y me dijeron que esperara otras 24 horas. Es decir, no pasó nada, no pasa nada, no pasará nada. Me robaron mi depósito y mis ganancias

Mi consejo para todos los amigos en el foro es que nunca registren una cuenta en VBET o en los sitios del grupo BETCONSTRUCT, ya que son sitios que validarán su cuenta, lo harán seguro para depositar, jugar, pero si tienen algún beneficio, bloquearán su cuenta, ignóralo por días, semanas, meses, años, sin razón, solo para guardar tu dinero

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Bloquearam minha conta, me ignoram, não resolvem nada. Roubaram o meu depósito e o meus ganhos. Meu saldo atual em conta é: 719.52 EUR

O VBET (VBET LATAM of group BETCONSTRUCT) definitivamente é, sem dúvidas, o pior site que eu já joguei. Equipes de suporte no chat sem acesso a nada, repetindo as mesmas respostas todos os dias, como se fossem robôs, parecem crianças sem nenhum tipo de treinamento, educação e inteligência para trabalhar em um site de gambling

Semana passada registrei minha conta. Fiz a verificação de idade, dados pessoais e endereço. Tudo foi verificado e recebi mensagem de confirmação disto. Em seguida, fiz meu primeiro depósito. Na mesma noite, fiz menos de 10 apostas e tive um pequeno lucro. Tentei acessar minha conta minutos depois, para jogar na NBA e a conta estava bloqueada

Entrei no chat sexta-feira. Falaram para aguardar que iriam checar o que aconteceu. Me disseram pra esperar 24h. No fim de sábado, entrei no chat novamente, me falaram que a conta estava bloqueada por estar pendente a verificação de endereço (mentira, pois eu apenas depositei após a contar estar completamente verificada), mas pediram um segundo comprovante de endereço e eu enviei. Me disseram para esperar mais 24h. No fim do domingo, entrei novamente no chat para saber e falaram que o caso ainda estava em processo. Me disseram para esperar mais 24h. Agora, neste exato momento, estavamos terminando a segunda-feira, entrei no chat e me mandam esperar mais 24h. Ou seja, nada aconteceu, nada acontece, nada acontecerá. Roubaram o meu depósito e o meus ganhos

O meu conselho a todos os amigos do fórum é que nunca registrem conta no VBET e nem em sites do grupo BETCONSTRUCT, pois são sites que irão validar sua conta, lhe deixar seguro para depositar, jogar, mas se você tiver algum lucro irão bloquear sua conta, lhe ignorar por dias, semanas, meses, anos, sem nenhuma razão, apenas para ficar com o seu dinheiro

Sie haben meinen Account gesperrt, mich ignoriert, nichts gelöst. Sie haben meine Einzahlung und meine Gewinne gestohlen. Mein Kontostand beträgt: 719,52 EUR

VBET (VBET LATAM der Gruppe BETCONSTRUCT) ist ohne Zweifel die schlechteste Seite, die ich jemals gespielt habe. Chat-Support-Teams, die keinen Zugang zu irgendetwas haben und jeden Tag die gleichen Antworten wiederholen, als wären sie Roboter, sehen aus wie Kinder ohne jegliche Schulung, Ausbildung und Intelligenz, die an einer Glücksspiel-Site arbeiten

Letzte Woche habe ich meinen Account registriert. Ich habe das Alter, die persönlichen Daten und die Adresse überprüft. Alles wurde überprüft und ich erhielt eine Bestätigungsnachricht. Dann habe ich meine erste Einzahlung getätigt. In der gleichen Nacht machte ich weniger als 10 Einsätze und machte einen kleinen Gewinn. Ich habe Minuten später versucht, auf mein Konto zuzugreifen, um in der NBA zu spielen, und das Konto wurde gesperrt

Ich habe mich am Freitag dem Chat angeschlossen. Sie sprachen, um abzuwarten, was passiert war. Mir wurde gesagt, ich solle 24 Stunden warten. Ende Samstag trat ich erneut in den Chat ein. Mir wurde mitgeteilt, dass der Account gesperrt wurde, da die Adressüberprüfung aussteht (eine Lüge, da ich ihn erst hinterlegt habe, nachdem der Account vollständig überprüft wurde), aber sie fragten nach einem zweiten Adressnachweis und ich schickte ihn. Mir wurde gesagt, ich solle noch 24 Stunden warten. Ende Sonntag ging ich zurück zum Chat, um es herauszufinden und sie sagten, dass der Fall noch in Bearbeitung sei. Mir wurde gesagt, ich solle noch 24 Stunden warten. In diesem Moment, als wir den Montag beendet hatten, trat ich in den Chat ein und sie forderten mich auf, weitere 24 Stunden zu warten. Das heißt, nichts ist passiert, nichts ist passiert, nichts wird passieren. Sie haben meine Einzahlung und meine Gewinne gestohlen

Mein Rat an alle Freunde im Forum ist, niemals ein Konto bei VBET oder auf Websites der BETCONSTRUCT-Gruppe zu registrieren, da dies Websites sind, die Ihr Konto validieren, die Einzahlung und das Spielen für Sie sicher machen. Wenn Sie jedoch einen Gewinn erzielen, blockieren sie Ihr Konto Konto, ignorieren Sie für Tage, Wochen, Monate, Jahre, ohne Grund, nur um Ihr Geld zu behalten

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Hanno bloccato il mio account, mi hanno ignorato, non hanno risolto nulla. Hanno rubato il mio deposito e le mie vincite. Il saldo del mio conto corrente è: 719.52 EUR

VBET (VBET LATAM del gruppo BETCONSTRUCT) è senza dubbio il peggior sito in cui abbia mai suonato. Chat team di supporto senza accesso a nulla, ripetendo le stesse risposte ogni giorno, come se fossero robot, sembrano bambini senza formazione, istruzione e intelligenza per lavorare su un sito di giochi d'azzardo

La settimana scorsa ho registrato il mio account. Ho fatto la verifica dell'età, dei dati personali e dell'indirizzo. Tutto è stato verificato e ho ricevuto un messaggio di conferma. Quindi ho effettuato il mio primo deposito. Nella stessa notte, ho fatto meno di 10 scommesse e ho realizzato un piccolo profitto. Ho provato ad accedere al mio account pochi minuti dopo per giocare nell'NBA e l'account è stato bloccato

Mi sono unito alla chat venerdì. Parlarono per aspettare per vedere cos'è successo. Mi è stato detto di aspettare 24 ore. Alla fine di sabato, sono entrato di nuovo nella chat, mi è stato detto che l'account era bloccato perché la verifica dell'indirizzo è in sospeso (una bugia, perché l'ho depositato solo dopo che l'account è stato completamente verificato), ma hanno chiesto una seconda prova di indirizzo e l'ho inviato. Mi è stato detto di aspettare altre 24 ore. Alla fine di domenica, sono tornato alla chat per scoprirlo e mi hanno detto che il caso era ancora in corso. Mi è stato detto di aspettare altre 24 ore. Ora, proprio in questo momento, stavamo finendo lunedì, sono entrato in chat e mi hanno detto di aspettare altre 24 ore. Cioè, non è successo niente, non succede nulla, non succederà nulla. Hanno rubato il mio deposito e le mie vincite

Il mio consiglio a tutti gli amici sul forum è di non registrare mai un account su VBET o sui siti del gruppo BETCONSTRUCT, poiché sono siti che convalidano il tuo account, ti rendono sicuro per depositare, giocare, ma se hai qualche profitto bloccheranno il tuo conto, ti ignoro per giorni, settimane, mesi, anni, senza motivo, solo per mantenere i tuoi soldi

Ils ont bloqué mon compte, m'ignorent, ne résolvent rien. Ils ont volé mon acompte et mes gains. Le solde de mon compte courant est de: 719,52 EUR

VBET (VBET LATAM du groupe BETCONSTRUCT) est définitivement, sans aucun doute, le pire site que j'ai jamais joué. Soutenez les équipes dans le chat sans avoir accès à quoi que ce soit, répétant les mêmes réponses chaque jour, comme si elles étaient des robots, ressemblent à des enfants sans aucune formation, éducation et intelligence pour travailler sur un site de jeu

La semaine dernière, j'ai enregistré mon compte. J'ai fait la vérification de l'âge, des données personnelles et de l'adresse. Tout a été vérifié et j'ai reçu un message de confirmation. Ensuite, j'ai effectué mon premier dépôt. Le même soir, j'ai fait moins de 10 paris et réalisé un petit bénéfice. J'ai essayé d'accéder à mon compte quelques minutes plus tard pour jouer dans la NBA et le compte était verrouillé

J'ai rejoint le chat vendredi. Ils ont parlé d'attendre pour voir ce qui s'était passé. On m'a dit d'attendre 24h. À la fin de samedi, je suis entré à nouveau dans le chat, on m'a dit que le compte était bloqué parce que la vérification de l'adresse est en attente (un mensonge, parce que je l'ai déposé seulement après que le compte a été complètement vérifié), mais ils ont demandé une deuxième preuve d'adresse et je l'ai envoyée. On m'a dit d'attendre encore 24 heures. À la fin de dimanche, je suis retourné sur le chat pour le découvrir et ils ont dit que l'affaire était toujours en cours. On m'a dit d'attendre encore 24 heures. Maintenant, en ce moment même, nous terminions lundi, je suis entré dans le chat et ils me disent d'attendre encore 24 heures. Autrement dit, rien ne s'est passé, rien ne se passe, rien ne se passera. Ils ont volé mon acompte et mes gains

Mon conseil à tous les amis sur le forum est de ne jamais créer de compte sur VBET ou sur les sites du groupe BETCONSTRUCT, car ce sont des sites qui valideront votre compte, vous permettront de déposer en toute sécurité, de jouer, mais si vous avez un profit, ils bloqueront votre compte, vous ignorer pendant des jours, des semaines, des mois, des années, sans raison, juste pour garder votre argent

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Zablokowali moje konto, zignorowali mnie, niczego nie rozwiązali. Ukradli mi depozyt i wygrane. Saldo mojego rachunku bieżącego wynosi: 719,52 EUR

VBET (VBET LATAM z grupy BETCONSTRUCT) jest zdecydowanie, bez wątpienia, najgorszym miejscem, w jakim kiedykolwiek grałem. Wspieraj zespoły na czacie bez dostępu do czegokolwiek, powtarzając te same odpowiedzi każdego dnia, jakby były robotami, wyglądają jak dzieci bez przeszkolenia, edukacji i inteligencji do pracy na stronie hazardowej

W zeszłym tygodniu zarejestrowałem swoje konto. Dokonałem weryfikacji wieku, danych osobowych i adresu. Wszystko zostało zweryfikowane i otrzymałem wiadomość potwierdzającą. Potem dokonałem pierwszej wpłaty. Tego samego wieczoru zrobiłem mniej niż 10 zakładów i osiągnąłem niewielki zysk. Próbowałem uzyskać dostęp do mojego konta kilka minut później, aby grać w NBA, a konto zostało zablokowane

Dołączyłem do czatu w piątek. Rozmawiali, aby poczekać, aby zobaczyć, co się stanie. Kazano mi czekać 24 godziny. Pod koniec soboty ponownie wszedłem na czat, powiedziano mi, że konto zostało zablokowane, ponieważ trwa weryfikacja adresu (kłamstwo, ponieważ zdeponowałem je dopiero po całkowitym zweryfikowaniu konta), ale poprosili o drugi dowód adresu i wysłałem go. Kazano mi czekać kolejne 24 godziny. Pod koniec niedzieli wróciłem do czatu, aby się dowiedzieć, i powiedzieli, że sprawa jest nadal w toku. Kazano mi czekać kolejne 24 godziny. Teraz, właśnie w tym momencie, kiedy kończyliśmy poniedziałek, wszedłem na czat, a oni kazali mi czekać kolejne 24 godziny. To znaczy, nic się nie stało, nic się nie stanie, nic się nie stanie. Ukradli mi depozyt i wygrane

Radzę wszystkim znajomym na forum, aby nigdy nie rejestrować konta w VBET ani na stronach grupy BETCONSTRUCT, ponieważ są to strony, które potwierdzą twoje konto, zapewnią bezpieczeństwo depozytu, gry, ale jeśli masz jakieś zyski, zablokują twoje konto, zignoruj ​​cię przez kilka dni, tygodni, miesięcy, lat, bez powodu, aby zatrzymać swoje pieniądze

Hesabımı engellediler, beni görmezden geldiler, hiçbir şeyi çözmediler. Para yatırma ve kazancımı çaldılar. Mevcut hesap bakiyem: 719.52 EUR

VBET (BETCONSTRUCT grubunun VBET LATAM'ı) şüphesiz şimdiye kadar oynadığım en kötü sitedir. Hiçbir şeye erişimi olmayan sohbet destek ekipleri, her gün aynı yanıtları robotlar gibi tekrarlıyor, kumar sitesinde çalışmak için herhangi bir eğitim, eğitim ve zekaya sahip olmayan çocuklara benziyor

Geçen hafta hesabımı kaydettim. Yaş, kişisel veriler ve adres doğrulamasını yaptım. Her şey doğrulandı ve bir onay mesajı aldım. Sonra ilk paramı yatırdım. Aynı gece 10'dan az bahis oynadım ve küçük bir kâr elde ettim. Birkaç dakika sonra NBA'de oynamak için hesabıma erişmeye çalıştım ve hesap kilitlendi

Cuma günkü sohbete katıldım. Ne olduğunu görmek için beklemek için konuştular. 24 saat beklemem söylendi. Cumartesi sonunda sohbete tekrar girdim, adres doğrulamasının beklemede olduğu için hesabın engellendiği söylendi (bir yalan, çünkü sadece hesap tamamen doğrulandıktan sonra yatırdım), ancak ikinci bir adres kanıtı istediler ve gönderdim. 24 saat daha beklemem söylendi. Pazarın sonunda, öğrenmek için sohbete geri döndüm ve davanın hala devam ettiğini söylediler. 24 saat daha beklemem söylendi. Şu an Pazartesi günü bitiriyorduk, sohbete girdim ve 24 saat daha beklememi söylediler. Yani, hiçbir şey olmadı, hiçbir şey olmuyor, hiçbir şey olmayacak. Para yatırma ve kazancımı çaldılar

Forumdaki tüm arkadaşlara tavsiyem asla VBET'e veya BETCONSTRUCT grup sitelerine bir hesap kaydetmemeniz, çünkü bunlar hesabınızı doğrulayacak, para yatırmanızı, oynamanızı güvenli kılacak sitelerdir, ancak herhangi bir kârınız varsa, hesabı, günler, haftalar, aylar, yıllar boyunca, hiçbir sebep olmadan, sadece paranızı saklamak için sizi görmezden gelin

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He estävät tilini, ohittavat minut, eivät ratkaise mitään. He varastivat talletukseni ja voitoni. Nykyisen tilini saldo on: 719,52 EUR

VBET (ryhmän BETCONSTRUCT VBET LATAM) on ehdottomasti pahin sivu, jota olen koskaan pelannut. Chat-tukitiimit, joilla ei ole pääsyä mihinkään, toistavat samat vastaukset päivittäin, kuin robotit, näyttävät lapsilta, joilla ei ole koulutusta, koulutusta ja älykkyyttä työskennellä uhkapelisivustoilla

Viime viikolla rekisteröin tilini. Tarkistin iän, henkilötiedot ja osoitteen. Kaikki varmistettiin ja sain vahvistusviestin. Sitten tein ensimmäisen talletuksen. Samana yönä tein alle 10 vetoa ja tuotin pienen voiton. Yritin käyttää tiliäni minuuttia myöhemmin pelataksesi NBA: lla ja tili oli lukittu

Liityin keskusteluun perjantai. He puhuivat odottamaan nähdäkseen mitä tapahtui. Minua käskettiin odottamaan 24 tuntia. Lauantain lopulla aloitin keskustelun uudelleen, minulle kerrottiin, että tili on estetty, koska osoitteen varmennus on vireillä (valehtelija, koska talletin sen vasta tilin täydellisen todentamisen jälkeen), mutta he pyysivät toista osoitetta osoitteesta ja lähetin sen. Minua käskettiin odottamaan vielä 24 tuntia. Sunnuntain lopussa menin takaisin keskusteluun selvittääkseni ja he sanoivat, että tapaus oli edelleen vireillä. Minua käskettiin odottamaan vielä 24 tuntia. Nyt, juuri tällä hetkellä, viimeistelemme maanantai, tulin chattiin ja he käskivät minun odottaa vielä 24 tuntia. Eli mitään ei tapahtunut, mitään ei tapahdu, mitään ei tapahdu. He varastivat talletukseni ja voitoni

Neuvoni kaikille foorumin ystäville on, että et koskaan rekisteröi tiliä VBET: ssä tai BETCONSTRUCT-ryhmäsivustoilla, koska ne ovat sivustoja, jotka vahvistavat tilisi, tekevät sinusta turvallisen talletuksen, pelaamisen, mutta jos sinulla on voittoa, he estävät tili, ohita sinua päiviä, viikkoja, kuukausia, vuosia ilman syytä, vain pitääksesi rahasi

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De blockerade mitt konto, ignorerar mig, löser ingenting. De stal min insättning och mina vinster. Mitt saldo på nuvarande konto är: 719,52 EUR

VBET (VBET LATAM i gruppen BETCONSTRUCT) är utan tvekan den värsta webbplatsen jag någonsin har spelat. Chatta supportteam utan tillgång till någonting, upprepar samma svar varje dag, som om de var robotar, ser ut som barn utan någon utbildning, utbildning och intelligens för att arbeta på en spelplats

Förra veckan registrerade jag mitt konto. Jag gjorde verifiering av ålder, personuppgifter och adress. Allt verifierades och jag fick ett bekräftelsemeddelande. Sedan gjorde jag min första insättning. Samma natt gjorde jag mindre än 10 satsningar och gjorde en liten vinst. Jag försökte komma åt mitt konto några minuter senare för att spela i NBA och kontot var låst

Jag gick med i chatten fredag. De talade för att vänta för att se vad som hände. Jag fick höra att vänta 24 timmar. I slutet av lördagen gick jag in i chatten igen, jag fick höra att kontot var blockerat eftersom adressverifieringen väntar (en lögn, eftersom jag bara deponerade den efter att kontot var helt verifierat), men de bad om ett andra bevis på adress och jag skickade den. Jag fick höra att vänta ytterligare 24 timmar. I slutet av söndagen gick jag tillbaka till chatten för att ta reda på och de sa att saken fortfarande var i process. Jag fick höra att vänta ytterligare 24 timmar. Just nu just nu slutade vi måndag, jag gick in i chatten och de säger att jag ska vänta ytterligare 24 timmar. Det vill säga ingenting hände, ingenting händer, ingenting kommer att hända. De stal min insättning och mina vinster

Mitt råd till alla vänner på forumet är att aldrig registrera ett konto på VBET eller på BETCONSTRUCT-gruppsajter, eftersom de är webbplatser som kommer att validera ditt konto, gör dig säker att sätta in, spela, men om du har någon vinst kommer de att blockera ditt konto, ignorera dig i dagar, veckor, månader, år, utan anledning, bara för att hålla dina pengar

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Μου μπλοκάρουν το λογαριασμό μου, με αγνοούν, δεν λύνουν τίποτα. Έκλεψαν την κατάθεσή μου και τα κέρδη μου. Το υπόλοιπο του τρεχούμενου λογαριασμού μου είναι: 719,52 EUR

VBET (VBET LATAM της ομάδας BETCONSTRUCT) είναι σίγουρα, χωρίς αμφιβολία, ο χειρότερος χώρος που έχω παίξει ποτέ. Οι ομάδες υποστήριξης chat δεν έχουν πρόσβαση σε τίποτα, επαναλαμβάνοντας τις ίδιες απαντήσεις καθημερινά, σαν να ήταν ρομπότ, μοιάζουν με παιδιά χωρίς εκπαίδευση, εκπαίδευση και ευφυΐα για να δουλεύουν σε έναν ιστότοπο παιχνιδιού

Την περασμένη εβδομάδα καταχωρίστηκα το λογαριασμό μου. Έκανα την επαλήθευση της ηλικίας, των προσωπικών δεδομένων και της διεύθυνσης. Όλα επαληθεύτηκαν και έλαβα ένα μήνυμα επιβεβαίωσης. Κατόπιν έκανα την πρώτη μου κατάθεση. Την ίδια νύχτα, έκανα λιγότερα από 10 στοιχήματα και έκανα ένα μικρό κέρδος. Προσπάθησα να αποκτήσω πρόσβαση στο λογαριασμό μου λεπτά αργότερα για να παίξω στο ΝΒΑ και ο λογαριασμός ήταν κλειδωμένος

Μπήκα στην κουβέντα την Παρασκευή. Μιλούσαν για να περιμένουν να δουν τι συνέβη. Μου είπαν να περιμένω 24 ώρες. Στο τέλος του Σαββάτου, μπήκα ξανά στο chat, μου είπαν ότι ο λογαριασμός μπλοκαρίστηκε επειδή η επαλήθευση διεύθυνσης εκκρεμεί (ένα ψέμα, επειδή το έκανα μόνο αφού το λογαριασμό ήταν πλήρως επαληθευμένο), αλλά ζήτησαν μια δεύτερη απόδειξη της διεύθυνσης και την έστειλα. Μου είπαν να περιμένω άλλες 24 ώρες. Στο τέλος της Κυριακής, επέστρεψα στο chat για να μάθω και είπαν ότι η υπόθεση ήταν ακόμα σε εξέλιξη. Μου είπαν να περιμένω άλλες 24 ώρες. Τώρα, αυτή τη στιγμή, ολοκληρώσαμε τη Δευτέρα, μπήκα στο chat και μου είπαν να περιμένω άλλες 24 ώρες. Δηλαδή, τίποτα δεν συνέβη, τίποτα δεν συμβαίνει, τίποτα δεν θα συμβεί. Έκλεψαν την κατάθεσή μου και τα κέρδη μου

Η συμβουλή μου προς όλους τους φίλους στο φόρουμ είναι να μην εγγραφείτε ποτέ στο VBET ή στους ιστότοπους του ομίλου BETCONSTRUCT, καθώς είναι ιστότοποι που θα επικυρώσουν τον λογαριασμό σας, θα σας επιτρέψουν να καταθέσετε, να παίξετε, αλλά εάν έχετε κέρδος, θα σας εμποδίσουν λογαριασμός, να σας αγνοήσουν για ημέρες, εβδομάδες, μήνες, χρόνια, χωρίς λόγο, μόνο για να κρατήσετε τα χρήματά σας

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With an interest in alerting as many people as possible in all parts of the world, I believed it was important to post my case in the main languages (English, Spanish, Portuguese, German, Italian, French, Polish, Turkish, Finnish, Swedish and Greek)

I thank the forum administrators for the space

Dear Ilmar,

Thank you very much for your reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

@ Vbet LatAm Casino, please, could you shed some light on this case? Thank you very much in advance for your reply. 

Dear customer,

According to our terms and conditions and for security reasons the company has the right to request any additional document at any time.

In order to fully verify your account, we kindly request to send all the additional documents as per our CS team request.

The customer account is blocked due to his refusal to send the additional documents.

Dear Ilmar,

Please follow the instructions from the casino and send all the necessary documents. As soon as you have any update, please let me know. I truly believe, we will be able to settle down this case in no time. I will be waiting for your reply patiently. 

hahahahahahaha

As I imagined, they would invent a lie to justify MY THEFT OF THE MONEY! That simple

WHO WANTS TO PLAY ON THIS SITE, KNOW THAT VERY PROBABLY WILL NEED TO SEND A PHOTO OF YOU WITHOUT CLOTHING TO THEM AND STILL SOON MAY STEAL YOUR MONEY

I will explain each step of this case, the true facts:

1 - Before registering my account, I went to the chat to remove doubts, since I got to know the company through their affiliate website. Among one of the doubts, I asked what it would take to have the account verified and not have any future problems. They told me that it would be enough to send photos of the documents and a proof of address. I uploaded everything. When it was verified, my account status appeared VERIFIED in the member area. I went back to the chat, asked if my account was really verified. I was told yes. I asked if I would need to send anything else in the future, for example if I made a profit and wanted to withdraw some money. They said there was no need to worry, that everything was fine and the account was verified, for deposits and withdrawals.

2 - Ok, I was happy and said I would deposit on the site, to play. I deposited. I placed approximately 5 bets, my balance was now 719.52 EUR. Within minutes, they blocked my account! Obviously blocking because I got some bets right

3 - With the block, they didn't send me any email, they didn't send me a notification on the phone, sms, nothing! I went to the chat to ask why, they didn't know. I sent an email and they didn't know. They ignored me. I said I would make the case public, publicly on forums

4 - Just after I informed them that I would do this, that I would publicize the case, they decided to reply: they invented that the account had been blocked just because the address proof is pending (I have the message and the email sent to them, except here as proof) and evidence, by the person named ELLA stating this as the reason for the temporary block). Then, just send another proof of address and everything would be fine. I sent it. They ignored me again. For days they said nothing more

5 - After I reported it here and on other review sites, they started trying to answer me. They started inventing new things, asking for new files, photos. They said that I would have to send video and selfie while holding a document, I said I would send it normally and asked if this would complete the process. They said that afterwards send video and selfie holding proof of address. I said I was not an artist or filmmaker to keep making films and sending them to strangers. But I could still send. I asked if this would complete the process. IT'S NOT YET!

5 - Here begins the greatest absurdity: they said that after all this, I would need a video and selfie holding a newspaper, with the date of the day being shown ¬¬ Again, I replied saying that this was absurd and total lack of respect with the customer, a clear and complete, dishonest attempt to embarrass the user and make him give up the money he deposited and honestly earned

6 - I said I wouldn't send it! Because I saw that they would always ask for more and more, until I got tired and gave up. Would the next step be to ask for a naked photo of the user?

7 - Ready. Now they are happy. They managed to tire the user out and make him say NO. So, only now, after 10 days, they come here to post this antics of their response

8 - I told them to be honest and say it in the terms and conditions of the site, all the necessary things to play on the site. Never say that everything was complete and that nothing more would be needed. I told them to go to my topics and answer this, that to be a user you need to be a filmmaker to record cinema quality videos and selfie movies. They do not do this, they do not say this, because they know that no one else will register an account there or deposit, they will lose current and possible future customers. But I speak, because I'm telling you what happened to me, what I was asked for, just the truth

9 - After I denied, they offered to refund the deposit made. I said that I would like to have my account active to continue playing, with my balance of 719.52. I said that if they don't want me as a player, because I will not send these absurd things that they did not ask me at the beginning (and would ask more and more, until I tired and deny), that they would return all my money that I honestly won by placing bets . They said no, because part of the amount is a bonus and has a rollover pending. I told them to reopen the account for me to try to fulfill the rollover, just 1 day, and the remaining balance after the rollover was paid and the account blocked. Simple as that, honest attitude and fair play. They answered nothing more. They spent 3 days and answered this antics above

Total disrespect and absurdity. If the site is not able to maintain itself honestly, it is better to close. Going online stealing money from honest people is not a good thing

If you are honest, accept what I proposed above, pay me my entire balance and close the account, or let me try to rollover for 1 day and the final balance is paid and the account closed

If they are dishonest, just pay my deposit, as offered by email

The email address for to send the money is the same mail registered in my account and the company already has it. I am waiting

If you are honest, accept what I proposed above, pay me my entire balance and close the account, or let me try to rollover for 1 day and the final balance is paid and the account closed. Or allow me to continue playing

If you are a little honest, just pay my deposit, as offered by email by ELLA

The email address to send the payment is the same registered in my account and the site already has it. I am waiting

But if they are really dishonest and have no money, they can steal my entire balance, deposit and profit

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jajajajajajaja

Como imaginé, ¡iban a inventar una mentira para justificar EL ROBO DE MI DINERO! Simples así

QUIEN QUIERE JUGAR EN ESTE SITIO, SABE QUE PROBABLEMENTE NECESITARÁ ENVIAR UNA FOTO DE USTEDES SIN ROPA Y TODAVÍA PRONTO PODRÁ ROBAR SU DINERO

Explicaré cada paso de este caso, los hechos verdaderos:

1 - Antes de registrar mi cuenta, fui al chat para eliminar dudas, ya que conocí a la empresa a través de su sitio web afiliado. Entre una de las dudas, pregunté qué se necesitaría para verificar la cuenta y no tener problemas futuros. Me dijeron que sería suficiente enviar fotos de los documentos y un comprobante de domicilio. Subí todo. Cuando se verificó, el estado de mi cuenta apareció VERIFICADO en el área de miembros. Regresé al chat y pregunté si mi cuenta estaba realmente verificada. Me dijeron que sí. Pregunté si tendría que enviar algo más en el futuro, por ejemplo, si obtuve ganancias y quisiera retirar algo de dinero. Dijeron que no había necesidad de preocuparse, que todo estaba bien y se verificó la cuenta, para depósitos y retiros.

2 - Ok, estaba contento y dije que depositaría en el sitio, para jugar. Deposité Realicé aproximadamente 5 apuestas, mi saldo ahora era de 719.52 EUR. ¡En cuestión de minutos, bloquearon mi cuenta! Obviamente bloqueando porque acerté algunas apuestas

3 - Con el bloqueo, no me enviaron ningún correo electrónico, no me enviaron una notificación por teléfono, sms, ¡nada! Fui al chat para preguntar por qué, no lo sabían. Envié un correo electrónico y no lo sabían. Me ignoraron Dije que haría público el caso, públicamente en foros

4 - Justo después de informarles que haría esto, que publicaría el caso, decidieron responder: inventaron que la cuenta había sido bloqueada solo porque la prueba de la dirección estaba pendiente (tengo el mensaje y el correo electrónico enviado, excepto aquí como prueba) y evidencia, por la persona llamada ELLA que indica esto como la razón del bloqueo temporal). Luego, simplemente envíe otro comprobante de domicilio y todo estaría bien. Lo envié Me ignoraron de nuevo. Durante días no dijeron nada más

5 - Después de informarlo aquí y en otros sitios de revisión, comenzaron a tratar de responderme. Comenzaron a inventar cosas nuevas, pidiendo nuevos archivos, fotos. Dijeron que tendría que enviar videos y selfies mientras sostenía un documento, dije que lo enviaría normalmente y pregunté si esto completaría el proceso. Dijeron que luego enviarán un video y una selfie con comprobante de domicilio. Dije que no era artista o cineasta para seguir haciendo películas y enviándolas a extraños. Pero aún podría enviar. Le pregunté si esto completaría el proceso. ¡TODAVÍA NO FUE!

5 - Aquí comienza el mayor absurdo: dijeron que después de todo esto, necesitaría un video y una selfie sosteniendo un periódico, con la fecha del día mostrada ¬¬ Nuevamente, respondí diciendo que esto era absurdo y una total falta de respeto con el cliente, un intento claro, completo y deshonesto de avergonzar al usuario y hacer que renuncie al dinero que depositó y honestamente ganó

6 - ¡Dije que no lo enviaría! Porque vi que siempre pedirían más y más, hasta que me cansara y me diera por vencida. ¿Sería el siguiente paso pedir una foto desnuda del usuario?

7 - Listo. Ahora ellos son felices. Se las arreglaron para cansar al usuario y hacerle decir NO. Entonces, solo ahora, después de 10 días, vienen aquí para publicar estas travesuras de su respuesta

8 - Les dije que fueran honestos y lo dijeran en los términos y condiciones del sitio, todas las cosas necesarias para jugar en el sitio. Nunca digas que todo estaba completo y que no se necesitaría nada más. Les dije que fueran a mis temas y respondieran esto, que para ser un usuario debes ser un cineasta para grabar videos de calidad cinematográfica y películas para selfies. No hacen esto, no dicen esto, porque saben que nadie más registrará una cuenta allí o depositará, perderán clientes actuales y posibles futuros. Pero hablo porque te digo lo que me pasó, lo que me pidieron, solo la verdad

9 - Después de negarlo, me ofrecieron reembolsar el depósito realizado. Dije que me gustaría tener mi cuenta activa para continuar jugando, con un saldo de 719.52. Dije que si no me quieren como jugador, porque no enviaré estas cosas absurdas que no me pidieron al principio de todo (y pedirían más y más, hasta que me cansara y negara), que devolverían todo mi dinero que honestamente gané haciendo apuestas. . Dijeron que no, porque parte de la cantidad es un bono y tiene una renovación pendiente. Les dije que volvieran a abrir la cuenta para poder intentar completar la reinversión, solo 1 día, y el saldo restante después de que se haya pagado la reinversión y la cuenta esté bloqueada. Tan simple como eso, actitud honesta y juego limpio. No respondieron nada más. Pasaron 3 días y respondieron a estas payasadas anteriores

Total falta de respeto y absurdo. Si el sitio no puede mantenerse honestamente, es mejor cerrarlo. Entrar en línea robando dinero de personas honestas no es algo bueno

Si es honesto, acepte lo que propuse anteriormente, pague todo mi saldo y cierre la cuenta, o permítame intentar reinvertir durante 1 día y se pagará el saldo final y se cerrará la cuenta. O permíteme seguir jugando

Si eres un poco honesto, solo paga mi depósito, como lo ofrece ELLA por correo electrónico

La dirección de correo electrónico para enviar el pago es la misma registrada en mi cuenta y el sitio ya lo tiene. Estoy esperando

Pero si son realmente deshonestos y no tienen dinero, pueden robar todo mi saldo, depósito y ganancias

-------------------------------------------

hahahahahahaha

Como eu imaginei, iriam inventar uma mentira para justificar O ROUBO DO MEU DINHEIRO! Simples assim

QUEM QUISER JOGAR NESTE SITE, SAIBA QUE MUITO PROVAVELMENTE PRECISARÁ ENVIAR UMA FOTO SUA SEM ROUPA PARA ELES E AINDA ASSIM TALVEZ IRÃO ROUBAR O SEU DINHEIRO

Vou explicar cada etapa deste caso, os fatos verdadeiros:

1 - Antes de registrar minha conta, fui no chat remover dúvidas, já que conheci a empresa através de um site afiliado deles. Entre uma das dúvidas, perguntei o que seria necessário para ter a conta verificada e não ter problemas futuros. Me falaram que bastaria enviar fotos dos documentos e um comprovante de endereço. Fiz upload de tudo. Quando foi verificado, o status de minha conta apareceu VERIFICADO na área de membro. Voltei ao chat, perguntei se minha conta estava verificada realmente. Me informaram que sim. Perguntei se precisaria enviar mais alguma coisa, no futuro, por exemplo caso tivesse algum lucro e quisesse retirar algum dinheiro. Falaram que não precisaria se preocupar, que tudo estava bem e a conta verificada, para depósitos e retiradas.

2 - Ok, fiquei feliz e falei que iria depositar no site, para jogar. Depositei. Fiz aproximadamente 5 apostas, meu saldo estava agora em 719.52 EUR. Em poucos minutos, bloquearam a minha conta! Obviamente, bloquearem porque acertei algumas apostas

3 - Com o bloqueio, não me mandaram nenhum email, não me mandaram notificação em telefone, sms, nada! Fui no chat perguntar o motivo, não sabiam. Enviei email e não sabiam. Me ignoraram. Falei que iria tornar o caso público, publicamente em fóruns

4 - Apenas após eu informar que faria isto, que divulgaria o caso, eles resolveram responder: inventaram que a conta havia sido bloqueada  apenas por estar pendente a comprovação de endereço (eu tenho a mensagem e o email enviado pro eles, salvo aqui como prova e evidência, pela pessoa de nome ELLA informando isto como razão do bloqueio temporário). Então, bastaria enviar um outro comprovante de endereço e tudo estaria bem. Enviei. Voltaram a me ignorar. Por dias não falaram mais nada

5 - Após eu denunciar aqui e em outros sites de reviews, eles começaram a tentar me responder. Começaram a inventar novas coisas, pedir novos arquivos, fotos. Falaram que eu teria que enviar video e selfie segurando documento, falei que enviaria normalmente e perguntei se isto completaria o processo. Falaram que depois enviasse video e selfie segurando comprovante de endereço. Eu falei que não era artista nem cineasta para ficar fazendo filmes e enviando para desconhecidos. Mas ainda assim eu poderia enviar. Perguntei se isto completaria o processo. AINDA NÃO FOI!

5 - Aqui começa o maior absurdo: falaram que após tudo isto, precisaria de um video e selfie segurando um jornal, com a data do dia sendo mostrada ¬¬ Novamente, eu respondi dizendo que isto era um absurdo e total falta de respeito com o cliente, uma  tentativa clara e completa, desonesta, de constranger o usuário e fazê-lo desistir do dinheiro que depositou e ganhou honestamente

6 - Falei que não enviaria! Pois vi que sempre iriam pedir mais e mais, até eu cansar e desistir. O próximo passo seria pedir uma foto sem roupa, nua, do usuário?  

7 - Pronto. Agora eles estão felizes. Conseguiram cansar o usuário e fazê-lo dizer um NÃO. Para, somente agora, depois de 10 dias, eles virem aqui postar esta palhaçada de resposta deles

8 - Eu disse que eles fossem honestos e falassem isso nos termos e condições do site, todas as coisas necessárias para jogar no site. Nunca falassem que tudo estava completo e que nada mais seria necessário. Falei que eles fossem nos meus tópicos e respondessem isto, que para ser usuário você precisa ser um cineasta para gravar videos e filmes selfie com qualidade de cinema. Eles não fazem isto, não dizem isto, pois sabem que ninguém mais registrará conta lá nem depositará, perderão clientes atuais e futuros possíveis. Mas eu falo, pois estou contando o que aconteceu comigo, o que me pediram, apenas a verdade

9 -  Após eu negar, eles me ofereceram reembolsar o depósito feito. Falei que eu gostaria de ter minha conta ativa para continuar jogando, com meu saldo de 719.52. Falei que se eles não me querem como jogador, pois não enviarei estas coisas absurdas que não me pediram no início de tudo (e iriam pedir mais e mais, até eu cansar e negar), que devolvessem todo o meu dinheiro que ganhei honestamente fazendo apostas. Falaram que não, pois parte do montante é bonus e tem rollover pendente. Eu falei que reabrissem a conta para eu tentar cumprir o rollover, apenas 1 dia, e o saldo restante após o rollover cumprido fosse pago e a conta bloqueada. Simples assim, atitude honesta e com fair play. Não responderam mais nada. Passaram 3 dias e responderam esta palhaçada acima

Um total desrespeito e absurdo. Se o site não tem condições de se manter com honestidade, é melhor fechar. Ficar online roubando dinheiro de pessoas honestas, não é coisa boa

Se forem honestos, aceitem o que eu propus acima, me paguem todo o meu saldo e fechem a conta, ou me deixem tentar cumprir o rollover durante 1 dia e o saldo final seja pago e a conta fechada. Ou me permitam continuar jogando

Se forem um pouco honestos, paguem apenas o meu depósito, como oferecido por email por ELLA

O endereço de email para enviar o pagamento é o mesmo registrado em minha conta e o site já possui. Estou aguardando

Mas, se realmente forem desonestos e não tenham dinheiro, podem roubar todo o meu saldo, depósito e lucro

Dear Ilmar,

Please understand, if you refuse to provide requested documents, there is not much I can do for you. If you have any relevant communication between you and the casino, that would help this case, please forward it to petronela.k@casino.guru. I would love to help, but without your cooperation, it’s close to impossible. Thank you.

Here is the screenshot evidence of what they said at first, about the reason for the temporary block

Translating:

We would like to inform you that your account is blocked, as the verification process is still pending. Please ask for another proof of address to verify

Before depositing and playing, I had already been informed in the chat that the account was fully verified for deposits, games and withdrawals

But even if after the block they said that the reason for the block was to send several more photos, selfie films and more, I would have agreed and sent, everything

They didn't speak. They said the block was due to sending another proof of address (even the first one sent on the site having already been accepted, verified and confirmed by the chat service)

That simple. My part is done. Who needs cooperation is VBET, with me and you, and not me with you and them

I did everything I was asked to do, even after they said everything was complete before I deposited it, I still sent more photos after that. I will not send anything else, absolutely nothing, because I will not enter this dirty game

Now, the choice is theirs, as I proposed: whether they will be honest, not very honest and completely dishonest

Please understand, casinos take KYC very seriously as they want to make sure that the money is always sent to the rightful winner/owner of the account. I have checked the terms and conditions, and this is what I found: "Vbet reserves the right to request additional proof of age and to perform additional checks to verify the information provided. Vbet account can be suspended until proof of satisfactory age is submitted." 

I would like to ask you once again to provide the requested documents, as without doing so, you won’t be able to complete KYC and unlock your account. Thank you.

Don't be silly, friend, don't fall for their dirty game

Read again step by step on how the case developed. I explained detail by detail, point by point

At no time, in 10 days, did they request this, did they not say that the reason for the blockade was this

Simply because it wasn't. They invented it to be due to the address. After I sent it, they ignored it again. Only after I published the case externally did they come up with these absurdities of asking for a thousand and one things. I am not a film artist, I am not a filmmaker, to record films holding newspaper papers, nor do I have this

To make it clear, if you still don't understand: they will ask for this and, if I sent it, they would ask for more and more, until I get to the point where I need to send pictures without clothes, certainly

I will not experience any kind of embarrassment about recording movies. This is not asking for additional documents, because all my documents they already have

It is one thing to request additional documents (they have already requested and sent, all photos have been successfully verified). It is another thing to order films, this is not documentation. Simple

Dear Ilmar,

I’m not falling for any game; I’m just trying to help you resolving this issue and getting your money. Here is the list of proofs that the casino requires in order to proceed with your request:

* selfies with the proof of identity and address

* video selfie with fresh newspaper & proof of identity

* video selfie address separately

* proof for the payment method the client used

Surely, if you fail to provide these, we won’t be able to settle down this case. If it was the other way around, I wouldn’t hesitate for a second, but its your personal choice. Thank you for your understanding.

The question here is not what they ask for, but WHEN they are asking

If this had been requested 10 days ago, I would have sent

But they didn't ask. What they asked for, I sent. They accepted. They checked. I was told that the account was fully certified for deposits, gambling and withdrawing possible profits

Even on the day of the block, without me having published the problem in forums like here, they told me to send just one more photo, to validate the address. I sent

They continued to ignore me. Several days passed. Only when I started publishing the case externally did they start asking for these other things

Clearly, they will ask for these and many other things, to the point of requesting my nudes

I will not experience any similar constraint. I'm not a filmmaker. I am unable to record video footage. I am not a movie actor to be filmed to play on an internet site. I'm not an imbecile to send all these unnecessary things, to a website that I'm sure is dishonest

If you want to close the case here at Casino Guru and give them a reason, feel free. Will continue to steal money from honest people

One of the better 'rules' by the UKGC regarding additional information:

I understand, it might seem like going an extra mile, but I also believe, is worth it considering to provide all these additional documents. If the only obstacle between you and your winnings is these small things, please reconsider. If you prefer casinos under UKGC, please check our recommended casinos: 

https://casino.guru/top-online-casinos#tab=RECOMMENDED

To make absolutely sure you see the most suitable casinos, check your language and country preferences:

If you still refuse to cooperate, I’m afraid I will be forced to reject your complaint as unjustified. Thank you very much for your understanding. 

"these small things"

I have already explained the reason why I will not send anything further than what I was initially asked for and before they informed me that my account was verified for deposits, gambling and withdrawals

Then, you can mark it as unjustified. Make the casino wish and soon we will have several other people with the same problem, having to send nudes to them

After multiple attempts to reach a satisfactory arrangement, we are forced to reject this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.