Vbet Casino UA - Player complains that she didn’t receive Birthday bonus.

I played at this casino, and in general everything was pretty good, I was an active player for a whole month, I made over 140 deposits with a minimum investment of 1000 UAH. When my birthday approached, I counted on a gift from the site, but as it turned out in vain ((on the site, it seems like they don’t write information about this very action, but if you write to the chat operator, how they write such a gift, but it is counted automatically and the system chooses to issue whether the player has such a gift, so that's what I want to tell you, this is a blatant lie on the part of the site, in fact, it does not give any gifts for the birthday.And you need to pay attention to this. I even received a birthday present as an active player, so I asked this question in the chat why it was that as an active player I received a gift, but there was no birthday present, the chat operators do not really answer these questions, but they gave me a mail to which I could send this appeal, in fact, I did just that in 5 days, I did not receive any answer in response letter.In a word, deceivers!!!!The only + on the site is that applications are processed for withdrawal instantaneously up to a maximum of 5 minutes.

Dear Nadejdanadejda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

This casino did not accrue a gift to me, they answered me that the gift for enrollment is automatically selected by the system, everything depends on the actions and activity on the site. And wasn't I actively spending time, I sent pictures there over 150 deposits. I believe that this site thus deceives the players that this gift can actually be given out. Nothing is written about this in the promotions, but if you write to the chat operator, he will answer that there is such a gift.

But as an active player, the day before, I was credited with 400 UAH as an active player, so where is the logic, the bonus was given to the active player, and the birthday bonus is shish (((

Thank you very much, Nadejdanadejda, for all the forwarded screenshots. Nevertheless, please bear in mind that casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Shut up!

You can close!

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.