Vbet Casino - The player's verification is delayed.

Casino vbet

ID number 572107626

How long can you wait for me to be checked, unlock the account for the game and

bet, BETCONSTRUKT issued a jack pot, and immediately checked,

I understand that the amount is large for me, I am ready to give 30 percent

site. just to get back into the game,

Help please,

Do not answer that IHOR should be expected, YOUR ACCOUNT IS ON

CHECKERS,

HOW TO contact the Curaçao contact center?

Hello igoranatoliyovich,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The inspection has been ongoing since December 2022, the documents they wanted were the passport and card statements, I gave them everything, they approved and sent me for a temporary inspection without a time limit

1. I communicate with them sensitively not every day, they have only one answer,

I inform you that your account is currently under verification of game activity. This is a periodic check that is carried out for all accounts.

Unfortunately, there is no way to speed up the check.

After verification, you will be able to make a withdrawal request again, but for now, you have to wait.

Unfortunately, we cannot specifically inform the exact time of the end of the inspection.

The check takes some time. Follow updates in your personal account.

I have all the information I need!!

Hello igoranatoliyovich,

Do I understand your last post correctly that your issue has been now resolved?

Yes, no, nothing has been decided, and the agents write on the inspection, please help....

Thank you igoranatoliyovich for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, igoranatoliyovich,

I am sorry to hear about your problem. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Vbet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Vbet Casino team,

Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps should the player take in order to successfully verify their account and withdraw?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear igoranatoliyovich,

Just letting you know - I am extending the timer once again due to the information about a new relevant contact for complaints. However, we are stuck on setting up a new casino representative account in our system.

I informed the responsible persons about the situation. If no one provides us with the relevant information regarding the case, as well as confirmation about the new contact within the current time frame, the complaint will be closed as unresolved.

I am sorry for the inconvenience caused, and thank you for your patience and understanding.

Hello, igoranatoliyovich,

Unfortunately, the casino representatives have not contacted me back for a long time and my last messages have not been even read. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you contact the responsible gaming authority - C.I.L. (Curaçao Interactive Licensing N.V.), and submit a complaint to them (info@curacaolicensing.com and/or helpdesk@curacaolicensing.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. Please note that this is a rather passive licensing authority and may take longer until it responds.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case you need any help, please contact me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru