Vbet Casino IN - Player’s deposit is uncredited.

made a deposit in a site on 24th Jan evng 5 via Airtel bank through phone pe but the receiver denied recieving it since 15 days .

I sent him the utr and the payment screenshot and he said I will get a refund in 7 working days as it's failed and he didn't get it. I waited for 7 working days and he askedfor my bank statement to see if I got a refund which i didn't .

He still denies of getting my payment .

Dear priya999co, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I sent them every proof , payment screenshot. They asked me to wait for 7 days so I may get refund . Which i didn't and shared passbook after 10 days . Then they asked me to contact bank which I did . And bank said it's sucess and asked reciepients passbook which vbet won't provide. Ask them to answer here please

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear priya999co,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.