Vbet Casino IN - Player's account locked and under review.

My Vbet10 account I'd is :-1949013021

In vbet10 there is FTN account when we login in vbet10 account we can switch to FTN currency , so that my FTN account locked. With my funds left around 1500 INR

I contacted vbet10 team' via email ,but aren't responding properly Just saying account is under review

Dear Armaan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

When I login into my Vbet10 account it's states this.

Please I request you to ask vbet10 team to join the conversation and let me know why it is locked?

I have only played Evaluation live casino games, I didn't use any bonuses

Also please escalate my case to higher department, to resolve it asap

Can you inform me of the registration date of your account and confirm whether you have successfully completed the account verification process? Thank you.

I don't remember the exact date of registration, but I would say a month ago and I completed the KYC process,

Please resolve this on high priority

Thank you very much, Armaan, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Ok

Hello Armaan,

I am so sorry to hear your account got locked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Vbet Casino IN representative to join this conversation and participate in resolving this complaint.

Dear Vbet Casino IN,

Could you please state why the player's account got locked?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Armaan,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao - C.I.L. Gaming Authority (info@curacaolicensing.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru