The player from Germany had initiated three withdrawals two days prior and hadn't received any clear response from Vave Casino regarding the delay. We had attempted to understand the situation by asking the player several questions about his account status and the nature of the withdrawal issue. However, despite extending the complaint response time by 7 days, the player did not respond to our inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Vave Casino - Player's withdrawal requests remain unprocessed.
Amount: 718 ₮
Vave Casino
Safety Index:LowSafety Index
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4.1
Vave Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
I initiated withdrawals two days ago (3 times). Up to now, I haven't received any clear response as to why Vave is not paying out my money.
Automatic translation:
Public
Public
9 months ago
Dear Hirsch1993,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Is your withdrawal still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
