HomeComplaintsVave Casino - Player’s withdrawal is still pending.

Vave Casino - Player’s withdrawal is still pending.

Amount: $1,700

Vave Casino
Safety Index:Low
Submitted: 31 Aug 2023 | Resolved : 02 Sep 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Hungary requested a withdrawal more than three days ago, exceeding the casino's specified maximum wait time, but hasn't received their payment yet. The player confirmed the withdrawal was successfull.

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1 year ago

Hello, i requested a withdraw more than 3 days ago and they dont pay me, in the rules there is the maximum 3 days and when i asked about this they said its queued, i can send more information and screenshoots if its needed

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1 year ago

Dear rolika,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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1 year ago

I just got the money today, thank you for the help

By the way they didnt ask any KYC and nothing

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1 year ago

Dear rolika,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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