Vave Casino - Player's winnings have been confiscated.

So to begin i deposit 100 euros lost it all 1 day later i receive an email i got a bonus of 40€ so i play with it all 0.5 bet got to 500 needed to wager 1.8k did that tried to cash out 600€ tried to withdraw waited 2 days nothing came so contacted support they said it could take longer i said okay i wait today i receive an email i did something wrong in terms and rules doing over 5 bet i never did that so i got a mail they took my money and canceled the withdrawal this is so bad i really needed the money as wel but yeah here i see casino is not the way to do so

Hello galaxycars4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vave Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is your betting history available within your casino account? If yes, please forward it to nikolas.b@casino.guru and if not, try to request it from the casino to forward it to you. When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

So i tried contacting them i just saw my account was banned from now on so I don’t have anything of proof anymore. Sadly enough

Hello galaxycars4,

Could you please advise if you did contact them through e-mail as it makes no difference if your account is banned, they should still reply.

Yes i still tried no reaction nothing just that one mail. Went to my account and bang had a message account deleted wanted to ask them why and why the money is gone got no reaction at all anymore

Hello galaxycars4,

Can you please forward any communication so far with the casino to nikolas.b@casino.guru before we would try to get in touch with them?

Dear galaxycars4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.