Vave Casino - Player's winnings confiscated due to multiple accounts claim.

Vave.com rejected my withdrawal bcs they are claiming that I have 2 accounts. I offered to verify my account in any way they ask, but they rejected. They confiscated both my withdrawal and my winnings.

Dear srle21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are you aware of opening multiple accounts in this particular casino?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your winnings with the help of a bonus?
• Have you made any deposits in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for you reply. To my knowledge, no one has an account in my household, but a few people use the same internet so can't be sure.

I didn't use any bonus.

I made 1 deposit, placed only 2 bets I think and my account was limited.

As I stated before, I'm willing to do any kind of verification necessary.

BR

Do I understand correctly you only placed bets on sports with your most recent deposit?

Have you submitted any documents required for verification of your account?

Yes, I only placed sports bets.

I didn't submit any documents because they didn't ask for them. I explicitly offered to do any kind of verification necessary, but they just closed my account and rejected withdrawal.

Here is my email to them where I offer to verify my account.

Thank you.

Thanks for your confirmation.

I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Thank you for your time. Yes, I'm interested in any suggestion or help you can give me.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.