The player from Japan had deposited crypto ETH into his Vave account, but it hadn't been credited due to alleged issues at the payment center. He had been promised a refund by the casino, which was delayed. The player confirmed that he had received his refund. The issue was subsequently marked as resolved.
Vave Casino - Player's deposit not credited to account.
Amount: $630
Vave Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vave Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
I deposited crypto ETH into my Vave account. They did not credit my account. Said there was a problem with the payment center, was under investigation. It's been almost 48 hours. The lack of communication is very bad. I speak with in game support and they are no help. Please see attached information. If you need more, please let me know. I attached the stuff when you send Crypto and where it showed it was pending twice and declined twice. That tells me they see it. I'm not the sharpest toothpick in the box, but I think they seen it. Also, has me listed in Japan, I'm not in Japan.
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8 months ago
Dear gominspector,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Firstly, I would strongly recommend not to deposit any more funds until the issue is sorted. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if it was your first deposit in this casino?
- Could you please forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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8 months ago
Sent to your email Kristina, sorry for the late reply. They did say they would refund, but that was 4 days ago I believe and still haven't gotten anything.
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8 months ago
I don't know if you sent them an email or what, but they refunded my money a few minutes ago.
Thanks guys. I should have followed y'all safety index. But they did refund me.
Thanks
Mike
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8 months ago
Dear gominspector,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
