HomeComplaintsVave Casino - Player's deposit has not been credited.

Vave Casino - Player's deposit has not been credited.

Amount: Can$65

Vave Casino
Safety Index:Low
Submitted: 20 Dec 2023 | Case closed : 11 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Ontario had an issue with the casino not crediting a confirmed blockchain deposit to his account. He claimed the deposit was confirmed on the blockchain but not reflected in his account. We attempted to assist the player by asking for additional information and extending the response time. However, the player did not respond to our queries. Therefore, we were unable to investigate further and had to reject the complaint.

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10 months ago

Deposit confirmed on blockchain at 2:00 they don't credit my account . They are giving me the run around I sent it to my correct btc vave wallet I have the picture and proof and they are shuffling money bexuse they are broke I think . Flag them

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10 months ago

Dear cmambelli24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please confirm that you used the correct cryptocurrency address?

Moreover, please post a screenshot of your deposit history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Edited by a Casino Guru admin
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10 months ago

As you can see my gave btc wallet adress is presented and that's the confirmation on the blockchainthat that they have refugee my funds . Blast this place because they are one of the worst it's been days and they are giving me the run around they are thieves and should be black listed to the full potential
that's the thing you can see that's clearly my btc adress they provided . It's confirmed in blockchain but it's not in my depsoit history

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10 months ago

Thank you very much for your reply, cmambelli24. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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10 months ago

Dear cmambelli24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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