Vavada Casino - The player's experiencing a technical issue.

Dear Maria4468,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Nick

Dear Maria4468,

Please note that the cash back bonus is not calculated based on your deposits. If you had more wins than losses you should not have received any cashback bonus. Also the technical error was promised to be fixed by the casino and unfortunately there is nothing we are able to do about it as it can happen in any casino anytime. If there is no proof that the bet would be a winning bet our hands are tied.

Is there anything else we can assist you with?

Dear Maria4468,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.