Vavada Casino - The player's account got closed.

Hello Maria4468,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vavada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did you use a 3rd party card to deposit into the casino? How much in total did you deposit there and how much is your current casino balance? When was the last time you spoke to the casino and what was it about?

Please note that using a 3rd party deposit is strictly forbidden in almost every single online casino and they had the right to void any winnings and close your balance.

Looking forward to your answer.

Regards,

Nick

Hello Maria4468,

The issue is not your country or the game you played. You deposited with a 3rd party deposit (not your own fund) which is against the casino terms and conditions.

Unfortunately, there is nothing we can do as the casino had right to void any winnings generated on your account. The owner of the payment method may request for a refund of the deposits made into the casino.

Is there anything else we can assist you with? If not, the complaint will be closed.

Hello Maria4468,

Unfortunately it doesn't work that way. You have to be the owner of the payment method you used to deposit no matter who is using that account.

As mentioned above, you breached the casino terms by 3rd party deposit and there is nothing we can do against it.

Please be sure to use only your own payments next time you play in an online casino

Best regards,

Nick