HomeComplaintsVavada Casino - Player's withdrawal is delayed at Vavada Casino.

Vavada Casino - Player's withdrawal is delayed at Vavada Casino.

Amount: 1,009 USDC

Vavada Casino
Safety Index:High
Submitted: 24 Nov 2024
Case opened Current status

Waiting for player to reply

6d 19h 26m 11s

Case summary

4 hours ago

The player from Ukraine expresses frustration with Vavada Casino regarding a withdrawal request of $1009, which has been pending for seven days. After successfully doubling his initial crypto deposit of $500 and not violating any rules, he feels deceived as his withdrawal continues to be delayed without a clear explanation.

Public
Public
18 hours ago
Translation

Vavada Casino! What do you think you're doing?! How am I supposed to understand this? This is blatant lawlessness, reminiscent of the '90s! People are working, investing their money, hoping to try their luck, and what about you? Are you deceiving people? I made a deposit in Tron cryptocurrency of $500, didn't take any bonuses, didn't play your slots, just honest Baccarat with live dealers! And what happened? Thanks to luck, I doubled my deposit to $1009. I was overjoyed, thinking, "Finally, an honest casino!" But as soon as I requested a withdrawal, the circus began!


Every day it's the same: "Your deposit is being verified. Please wait." How long should I wait? You say withdrawals take a day? It's already been seven days! Seven days, guys! What are you checking? Are you scrutinizing my Tron under a microscope? Or maybe you've gathered the board of directors to decide whether to give me my money?


The deposit is in crypto! Not cash, not cards—pure cryptocurrency! I didn't break any rules, didn't play with rogue bonuses, and yet, instead of honestly releasing my winnings, you make me wait! This is deception; it's a slap in the face to honest players!


Here's what I think: establishments like yours should be shut down! You disgrace the industry, erode people's trust in casinos, in games, in business as a whole! I hope my feedback reaches those who can influence you. Stop mocking the players, release my winnings—I won them fair and square! Don't make me write more angry reviews because this is just the beginning!


Vavada, mend your ways before it's too late. Otherwise, your rating will drop like a worthless bet!

Automatic translation:
Public
Public
4 hours ago

Dear vsehoyiat32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, investigation of the gameplay, or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

vsehoyiat32 has 6d 19h 26m 11s to reply

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