The player from Greece reported that a €20 deposit made at Vavada Casino had not appeared in his account. He was informed that the financial department was reviewing the issue, which added to his frustration after recently ending a self-exclusion period. The issue was resolved when the deposit was confirmed to have appeared in his account shortly after his complaint, indicating that the transaction had been successful. The Complaints Team marked the complaint as 'resolved' in their system.
Vavada Casino - Player’s deposit is delayed at the casino.
Amount: €20
Vavada Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
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2 days ago
Hello Casino Guru,
I would like to report an issue with Vavada Casino. I made a deposit of €20 yesterday, but the amount never appeared in my account. Today, I was informed by my personal manager that the issue has been forwarded to the financial department for review and that I will be updated.
What adds to my frustration is that I recently ended a self-exclusion period, reopened my account, and this is the kind of experience I am facing. There are additional concerns I have, but I would prefer to address those separately.
I kindly request your assistance in resolving this matter with the casino. Thank you for your time and support.
Best regards,
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2 days ago
Dear manolis777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
If you wish to discuss other concerns publicly in a complaint please describe them here.
I'll await your reply.
Best regards,
Tomas
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2 days ago
Translation
Good evening the money magically appeared shortly after my post! From Skrill it showed that the transaction went through. After the money is all in, ok. Thank you and good luck I hope the casino continues to be good and for those who have managers to give a little more bonus I think they do very rarely although I know it is at the casino's discretion when to give a bonus. Thanks again!
Automatic translation:
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yesterday
Dear manolis777,
I am relieved to hear that. We appreciate your cooperation and confirmation. We'll go ahead and mark the complaint as 'resolved' in our system. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
