The player from Turkey had deposited 50 TL into his casino account without any issue. However, when he had attempted to deposit an additional 80 TL via the QR method, the funds were withdrawn from his bank account but not credited to his casino account. We had advised him to contact his payment provider to investigate the issue, as the casino usually could not assist in such situations. The player later confirmed that his issue had been resolved. We then marked the complaint as 'resolved' in our system.
Vavada Casino - Player's deposit did not reflect in the casino account.
Amount: TL 50
Vavada Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
I deposited 50 TL to try it out and there was no problem. Then I wanted to try 80, so I used QR method and took 50 TL from my bank account, but that 50 TL is not in my account anymore.
Automatic translation:
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9 months ago
Dear ziinthehouse,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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9 months ago
Translation
My problem is solved, thank you very much
Automatic translation:
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9 months ago
Dear ziinthehouse,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
