Vavada Casino - Player's account has been closed without explanation.

About 10 days ago, I registered and received a bonus, which I used to win at a slot game.

After fulfilling the wagering requirements and playing adequately, I submitted a withdrawal request, only to find my account blocked.

Thinking this was a mistake, I reached out for support and received an email with accusations I was unaware of. I am attaching the contents.

Could you please contact the casino and help resolve this issue?

Dear niipoppo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did they block your casino account due to suspicions of bonus hunting/abuse?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

KYC is not required and has not been passed

I was playing alone, with no family or friends nearby.

I received an email saying that I was creating a one-day account. I will forward the correspondence with the casino for more details. Please confirm.